• Record the exact daily store data• Collect and Fill related store sales documents• Analysis the store sales result and compose proposals and negotiate with merchandise staffs• Research & analysis of market and sales data & requirements • Practice a plan with each Department and support to related project members• Summary up main subject of meeting and make reminder email to related team members • Design and develop new company innovation campaign and related publicity materials • Translate speech or other company documents from Japanese to English or vice versa

 One month training in Japan head office before the new branch develops in Singapore. Operating training procedure for all staff.  Supervise and maintain service staffs daily working, support kitchen manager and staffs, make whole team smooth( as tri-lingual speaker)  Coordinate clients’ problem resolution with co-workers and top levels. Order entry and food and beverage purchasing. Operation management and staff schedule arrangement.

• Provide day to day support for all sales process related applications• Log all work and service provided into Remedy call handling application• Stay current on application development activities; know application features and functions of new releases.• Partners with Business Team to elevate business needs including recommending process re-engineering. Responsible for complete issue resolution• Analyze issues and instruct business teams and engineers on the necessary solution for the customer’s satisfaction• Take directions from Helpdesk Lead.

 Co-founded a business with ex-husband in Psychology Training industry(focus on mandarin speaking customers) Creating advertising documents and publicity films; Set up and maintaining two websites for own training business; Doing the presentation on organizing and resale; Communicating with target audiences and managing customer relationships during and after seminars& courses preview; Strengthen the sales force by creating effective sales tools and sales training; Maintaining and updating customer databases;  Liaising with some different organizations to conduct activities in order to seeking potential customers; Engage in courses planning and design of courses activities Handle customer enquiries on Training/Membership/Certification matters Preparation of teaching resources and materials to be used in class Prepare and review invoices of course & company financial management; accounting;  In charge of coordination of calendar for training courses &Classroom management; Handling of incoming phone call enquires Recruitment, payroll,CPF submission; Handle documentation and administrative tasks;

 An agent of a real estate on behalf of tenant. Arrange all the house viewings for tenant (all company leasing). Liaison between tenant and owner or owner’s agent. Preparing all legal documents for tenant side(Letter of Intent & Tenancy Agreement) Handling all trifles for house caring and SP, SCV service application.

 Supervise and maintain service staffs daily working, support kitchen manager and staffs, make whole team smooth( as tri-lingual speaker)  Investigate and resolve customer complaints. Coordinate clients’ problem resolution with co-workers and top levels. Demonstrated ability to make quick and accurate decisions. Order entry and food and beverage purchasing. Operation management and staff schedule arrangement.

Order Process, Monitor Delivery, coordinate with Customer & production sideSales Report to sales manager, claim and invoicing.

Provide administrative and customer service to support the general manager. Translating technology documents from Japanese to Chinese; Recruiting and staffing logistics; Assisting with day-to-day efficient operation of office; coordinating the relationships between the manager level and employees.

Assist clients in their application of their favorite schools, sort out all the required documents to related Japanese schools and translate into Japanese. Always enthusiastic and ready to help clients.