Digital Marketing Manager at Ski Solutions, Cycling for Softies and BSpoke Tours

•Working within the marketing team at The Share Centre, a well known financial institution•Responsible for the management and implementation of our social media strategy, generating an increase in followers of almost 100% on twitter alone, as well as a rise in followers on other social media platforms. •Managing the website through the content management system EpiServer, including the creation of new page templates and modules to ensure the highest possible customer experience•Managing digital development projects, working alongside senior management, key stakeholders, developers and external agencies, on projects such as creating a new sub-site for Share plc.•Generating plans with weekly updates and statistics to cascade to the team•An expert in SEO and PPC, working alongside agencies, as well as individually, to generate PPC adverts and SEO to implement•Ensuring the website is optimised and, through the use of Google Analytics, continuously analysing performance•Working with the wider marketing team to generate ideas for brand and direct response advertising, increasing awareness of the company’s brand and specific product offerings

Freecycle Wedding & Wedding Freecycle USA•Innovating and creating a space online for brides to exchange wedding ideas and apparel•Responsible for setting up the group, writing the rules document, adapting the settings to ensure smooth running, managing the group, resolving any issues members may have, marketing the group on other pages and creating an online presence•Resulting in a growth of over 1000 members within the first month and currently 8302 members, with numerous requests to be added every day•Creating a friendly online platform to make friends with other brides to be, share wedding photos, ideas, advice and gifting on the items they no longer need.

•Currently working alongside the business owners to create an online social media presence•Created the company logo on Photoshop taken from other drawings•Wrote the company information and overview•Set up social media spaces on groups such as Facebook and Twitter, and beginning to gain an online following

• As assistant manager I was responsible for meeting targets and deadlines, ensuring that my team worked to their full potential.• Managing staff and store operations, such as work schedules, emails, paper work and documentation, cash management, opening and closing the store, targets, stock count as well as selling the products Vodafone offered and reporting back to regional management. • I also attended training meetings once a month where I was responsible to learning new technologies and reporting back to the team, ensuring they were up to date with the latest phones, tablets etc.• Our overall vision was to create a happy environment for staff to succeed and customers to visit.

• Worked as a sales advisor, but also helped with some stock room organisation work.• Delivering excellent customer service whilst ensuring the store was kept tidy, especially during the sale. As well as working behind the cash desk and ensuring customers leave the store with a smile: dealing with complaints and aiming to achieve our daily targets. • Ensuring that customers in the fitting room were well looked after, helping them achieve the look they wanted.

• On two occasions during the summer holidays for four months and the Christmas holidays for two months• Worked as a stock room assistant and a sales assistant.• Assisting customers on a day to day basis, ensuring they are satisfied with the quality of service and dealing with those who were not.• Co-ordinating the shop window displays and leading shop floor moves. Ensuring they were visually pleasing and enticing to customers.• Multi-tasking between the shop floor and the stock room: ensuring the shop is presentable and tidy, providing high quality customer assistance and fitting room service, working as a cashier, unloading and organising stock, ensuring the shop floor is fully stocked and helping to lead shop floor moves.

• Working alongside the chef patron, Hubert Martel, preparing desserts and starters.• Responsible for preparation, prioritising orders and ensuring the food was delivered to the customers on time and at a very high standard.• Preparing several dishes at the same time, under very stressful conditions, whilst remaining cool headed to achieve the best results.