Carrie B. Email & Phone Number

Design and develop effective learning experiences, environments, activities, assessments, CBT modules, storyboards, instructor manuals, rubrics, and teaching tools.

Created and presented engaging e-learning content targeting internal and external customers; facilitated hands-on workshops and webinars. Conducted virtual training sessions for end-users, support teams, and other stakeholders.Developed and maintained documentation, including user manuals, release notes, job aids, videos, assessments, and FAQs.Scheduled and tracked live training sessions, managed enrollments and completions, and posted completed courses in the LMS.

Steered efforts in providing reporting, managing, tracking, and filing defects using Azure and Jira. Performed numerous tasks in an Agile Development environment. Created extensive, comprehensive, and well-structured test strategies and test cases. Determined characteristics and processes critical to production success and defect elimination. Promoted valuable relationships by performing onboarding duties for new employees. Designed, revised, and modified training materials and videos for internal and external audiences. Boosted overall performance by creating and conducting web-based training classes for new customers. Developed and implemented RDN Learning University via Udemy

Remote

Developed and implemented customer success strategies, ensuring the successful adoption and usage of the company's products and services. Built and maintained strong relationships with key stakeholders, serving as the primary point of contact for customer inquiries and escalations. Collaborated with the sales team during onboarding, ensuring a seamless transition from sales to customer success. Monitored and analyzed customer success metrics, including adoption, renewal, and expansion opportunities. Identified and implemented process improvements to streamline customer success operations and enhance customer satisfaction. Provided product feedback and insights to the product team based on customer interactions and needs. Achieved desired goals by handling the creation of a knowledge base, including product updates and FAQ entries.