Senior Operations Manager
Current
Aug 2024 - Present
AeroLeads people directory · profile
Carrie Rivard, Ms Email & Phone Number
Senior Operations Manager at PaceMate
at
PaceMate®
2 work emails found
@medtronic.com
1 phone found area 612
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Operations Manager at PaceMate
Location
Greater Minneapolis-St. Paul Area, United States
Who is Carrie Rivard, Ms? Overview
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Quick answer
Carrie Rivard, Ms is listed as Senior Operations Manager at PaceMate at PaceMate®, based in Greater Minneapolis-St. Paul Area, United States. AeroLeads shows a work email signal at medtronic.com, phone signal with area code 612, and a matched LinkedIn profile for Carrie Rivard, Ms.
Carrie Rivard, Ms previously worked as Senior Operations Manager at Pacemate® and Director/President at White Bear Area Fastpitch Softball Association. Carrie Rivard, Ms holds Ms, Community Health Education from Purdue University.
Company email context
Email format at PaceMate®
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*@medtronic.com
71% confidence
AeroLeads found 2 current-domain work email signals for Carrie Rivard, Ms. Compare company email patterns before reaching out.
Profile bio
About Carrie Rivard, Ms
Experienced, customer focused, and highly organized operations manager with 20 years of progressive customer service, software support and project management experience within the healthcare and wellness industry. Proven track record leading teams in an environment of constant change, challenge, and deadlines. While being a reliable mentor and resource to peers and new hires, I have worked across multiple levels of organizations to improve customer experience and resolve escalations in healthcare environments.
Listed skills include Medical Devices, Training, Management, Healthcare, and 25 others.
Current workplace
Carrie Rivard, Ms's current company
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10 roles · 29 years
Carrie Rivard, Ms work experience
A career timeline built from the work history available for this profile.
Director/President
Current
White Bear Area Fastpitch Softball Association
Oct 2022 - Present
Paceart Operations Manager
· Performance management- manager responsibilities such as addressing performance concerns, coaching, onboarding, goal setting, career development conversations, annual performance reviews, and annual training/certification completion· Team management – workload assessments, project assignments· Regular 1:1's with direct employees, senior leadership, and cross-functional partners· Service Renewal Management: Efficiently address and resolve service renewal issues and escalations.· Contract Negotiation Input: Offer strategic business insights during contract negotiations, particularly regarding terms and conditions.· Pricing Strategy Guidance: Provide expert advice on pricing to support competitive and accurate sales quotes.· Customer Escalation Resolution: Skillfully handle customer escalations, ensuring timely and satisfactory outcomes.· Collaborate with other teams and stakeholders to ensure business needs are being met.· Ensure all projects are implemented on schedule and executed with high quality.· Ensure excellent customer service which leads to customer success and retention· Communicate effectively with employees, stakeholders, and customers, both verbally and in writing.· Manage budgets and resources effectively, ensuring all expenditures are justified and aligned with business goals.· Ensure compliance with all relevant laws, regulations, and policies.· Promote a company culture that encourages top performance and high morale.
Sep 2019 - Aug 2024
Senior Technical Implmentation Specialist/Project Manager
• Management coverage while current manager is unavailable due to vacation or other out of office events. • HL7 Team lead – Escalation contact for technical support and teammates experiencing HL7 issues. Provide new focus on process improvement and a drive for simplicity and efficiency. Lead trainer and mentor for new employees on HL7 implementation pieces. • Technical resource for customer escalation and resolution.• Attended Heart Rhythm Society annual conference to support and lead Paceart University’s Paceart Integration breakout as well as working booth duty for Paceart for the week.• Hired on as Full time Medtronic employee as a result of superior performance and commitment to my role as Project Manager.• Repeatedly recognized for top performance - received “Paceart Above and Beyond the Call of Duty” awards February 2018, and November 2018.
Jul 2019 - Oct 2019
Technical Implementation Project Manager
• Management coverage while current manager is unavailable due to vacation or other out of office events. • HL7 Team lead – Escalation contact for technical support and teammates experiencing HL7 issues. Provide new focus on process improvement and a drive for simplicity and efficiency. Lead trainer and mentor for new employees on HL7 implementation pieces. • Technical resource for customer escalation and resolution.• Attended Heart Rhythm Society annual conference to support and lead Paceart University’s Paceart Integration breakout as well as working booth duty for Paceart for the week.• Hired on as Full time Medtronic employee as a result of superior performance and commitment to my role as Project Manager.• Repeatedly recognized for top performance - received “Paceart Above and Beyond the Call of Duty” awards February 2018, and November 2018.• Lead software implementation projects for new installations, version upgrades, new interface implementations and changes in interface vendors. • Build strong relationships and partner with internal development, technical support, and sales associates across multiple functions/departments (Paceart/CareLink/Instrument Tech services/Marketing/Engineering/Quality) to deliver products and services that meet customer needs. • Provide best practice on workflow design and adjustment utilizing new software integration.
Sep 2017 - Jul 2019
Techincal Implementation Project Manager- Contractor Through The Computer Merchant
• Lead software implementation projects for new installations, version upgrades, new interface implementations and changes in interface vendors. • Build strong relationships and partner with internal development, technical support, and sales associates across multiple functions/departments (Paceart/CareLink/Instrument Tech services/Marketing/Engineering/Quality) to deliver products and services that meet customer needs. • Provide best practice on workflow design and adjustment utilizing new software integration.
Apr 2014 - Sep 2017
Senior Technical Service Consultant
2005 - Jul 2013
Director
Acceleration Minnesota
2000 - 2005
~5 yrs
Personal Trainer
2000 - 2002
~2 yrs
Strength And Conditioning Coach
1998 - 2000
~2 yrs
3 education records
Carrie Rivard, Ms education
Ms, Community Health Education
Purdue University
Bs, Exercise And Sport Science
University Of Wisconsin-La Crosse
Education record
West Allis Central
FAQ
Frequently asked questions about Carrie Rivard, Ms
Quick answers generated from the profile data available on this page.
What company does Carrie Rivard, Ms work for?
Carrie Rivard, Ms works for PaceMate®.
What is Carrie Rivard, Ms's role at PaceMate®?
Carrie Rivard, Ms is listed as Senior Operations Manager at PaceMate at PaceMate®.
What is Carrie Rivard, Ms's email address?
AeroLeads has found 2 work email signals at @medtronic.com for Carrie Rivard, Ms at PaceMate®.
What is Carrie Rivard, Ms's phone number?
AeroLeads has found 1 phone signal(s) with area code 612 for Carrie Rivard, Ms at PaceMate®.
Where is Carrie Rivard, Ms based?
Carrie Rivard, Ms is based in Greater Minneapolis-St. Paul Area, United States while working with PaceMate®.
What companies has Carrie Rivard, Ms worked for?
Carrie Rivard, Ms has worked for Pacemate®, White Bear Area Fastpitch Softball Association, Medtronic, Acceleration Minnesota, and White Bear Racquet & Swim.
How can I contact Carrie Rivard, Ms?
You can use AeroLeads to view verified contact signals for Carrie Rivard, Ms at PaceMate®, including work email, phone, and LinkedIn data when available.
What schools did Carrie Rivard, Ms attend?
Carrie Rivard, Ms holds Ms, Community Health Education from Purdue University.
What skills is Carrie Rivard, Ms known for?
Carrie Rivard, Ms is listed with skills including Medical Devices, Training, Management, Healthcare, Sales, Cross Functional Team Leadership, Salesforce.Com, and Software Documentation.
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