Human Resources Administrator responsible for benefits andpersonnel administration for 450+ employees across multiple locations.• Manages on-boarding of new employees• Responsible for content research, creation and implementation of Employee Trainings• Advise all employees on following policies, procedures and collective bargaining• Ensures compliance of all local, state and federal labor laws for leave & benefits administration• Maintain personnel files & indicative… Show more Human Resources Administrator responsible for benefits andpersonnel administration for 450+ employees across multiple locations.• Manages on-boarding of new employees• Responsible for content research, creation and implementation of Employee Trainings• Advise all employees on following policies, procedures and collective bargaining• Ensures compliance of all local, state and federal labor laws for leave & benefits administration• Maintain personnel files & indicative data, including processing all employee changes• • Administration of employee benefits (Health, Dental, LTD, Life, 403b, etc.), annual open enrollment & COBRA administration• Keeps apprised of changes in insurance standards as a result of Health Care Reform• Builds rapport and maintains working relationship with various vendors• Coordination of payment for insurance invoices• Maintains fiscal responsibility by auditing and accurately reporting benefits enrollments• Coordinates with Payroll to ensure proper processing of compensation and bonuses• Tracking and analysis of employment metrics (head count, benefits participation, turnover, etc.)• Responsible for creation and implementation of various wellness initiatives• Member of the Safety Committee (JLMC) to ensure proper compliance of workplace safety standards Show less

Volunteer Treasurer/ Cheerleading Coach

Human Resources Business Partner responsible for benefits andpersonnel administration for 125+ employees across multiple locations.• Assists in all aspects of recruitment, including posting, applicant tracking,screening, interviewing & offer• Participates in on-boarding of new employees, beginning with New HireOrientation and training through continued organizational development withcoordination of on-going trainings• Advise all employees on following policies &… Show more Human Resources Business Partner responsible for benefits andpersonnel administration for 125+ employees across multiple locations.• Assists in all aspects of recruitment, including posting, applicant tracking,screening, interviewing & offer• Participates in on-boarding of new employees, beginning with New HireOrientation and training through continued organizational development withcoordination of on-going trainings• Advise all employees on following policies & procedures• Ensures compliance of all local, state and federal labor laws for leave & benefits administration• Maintain personnel files & indicative data, including processing all employee changes• Responsible for module roll-out and continued implementation of company’s HRIS system (Performance & Talent Management, Benefits Administration and Applicanttracking)• Administration of employee benefits (Health, Dental, LTD, STD, Life, 401k, etc.), annual open enrollment & COBRA administration• Keeps apprised of changes in insurance standards as a result of Health Care Reform• Builds rapport and maintains working relationship with various vendors• Coordination of payment for invoices & self-insurance claims• Maintains fiscal responsibility by auditing and accurately reporting benefits enrollments• Coordinates with Payroll to ensure proper processing of compensation and bonuses• Responsible for requests and payments of Tuition Reimbursement, including tracking of federal taxable income limitations and company policy maximums• Tracking and analysis of recruitment metrics• Tracking and analysis of employment metrics (head count, benefits participation, turnover, etc.)• Responsible for creation and implementation of various wellness initiatives• Leads members of the Safety Committee to ensure proper compliance of workplace safety standards Show less

Managed the Personnel Administration and overall recruitment for approximately 850 full-time, part-time andtemporary municipal employees.• Maintained open requisitions for vacancies and completed new job postings and advertisements, following the posting processes asdictated in the Collective Bargaining Agreements• Answered inquiries regarding application status & interview process, while screening and compiling resumes for hiring manager• Assisted in coordinating… Show more Managed the Personnel Administration and overall recruitment for approximately 850 full-time, part-time andtemporary municipal employees.• Maintained open requisitions for vacancies and completed new job postings and advertisements, following the posting processes asdictated in the Collective Bargaining Agreements• Answered inquiries regarding application status & interview process, while screening and compiling resumes for hiring manager• Assisted in coordinating interviews, including scheduling for candidates, interview panel and location and creating interview packets with resumes, interview questions and referral information• Completed New Hire Orientation, enrollments, 30-day follow-ups and training compliance• Advised employees, Department Heads and Division Directors on personnel policies and procedures• Maintained Merit Employee Sick Bank enrollments and annual call for hours, as well as monthly Sick and Vacation accruals• Maintained employee personnel files and indicative data for City employees• Processed daily, weekly & monthly reporting and personnel administration transactions, including Personnel Actions (Peracts)• Maintained responsibility for the budget in ordering office supplies and copy paper, as well as the processing of Tuition Reimbursement requests, including tracking for tax implications, requests for Purchase Orders and Warrant authorization• Maintained a working relationship with Union Representatives and completed all tasks following specific guidelines as dictated in the Collective Bargaining Agreements• Core Processes Mapping (flowcharting)• Member of the Design & Implementation team, including mapping and coordination of training schedules for ERP roll-out• Assisted in Annual Employee Evaluation, Annual Open Enrollment (benefits) and Fiscal Year-End clean-up processes• General office duties - filing, appointment scheduling, reception, data entry, etc.• Assisted in creation of all Standard Operating Procedures (SOPs) Show less

Volunteer - Coordinated with Loaned Executives and other UW volunteers to organize employee rallies to encourage payroll contributions to support local organizations.

Provided exceptional customer service and escalated at customer advocacy by providing accurate information and utilizing research and resolution skills• Assumed ownership of customer issues by making call backs with appropriate resolutions• Maintained working knowledge of Federal (and State) labor and tax laws including COBRA, HIPAA and FMLA• Maintained a working knowledge of all Fidelity systems required to support customer needs (HRMS- payroll & HOBS- benefits)• Provided… Show more Provided exceptional customer service and escalated at customer advocacy by providing accurate information and utilizing research and resolution skills• Assumed ownership of customer issues by making call backs with appropriate resolutions• Maintained working knowledge of Federal (and State) labor and tax laws including COBRA, HIPAA and FMLA• Maintained a working knowledge of all Fidelity systems required to support customer needs (HRMS- payroll & HOBS- benefits)• Provided Annual Enrollment support to Large Market Clients• Educated customer on Health & Welfare plans available to them (HMO, PPO, etc.)• TEAM player ~ Social Contact for birthdays, outings and TEAM communication • Tracked and returned rejected “tickets” to work lists• Tracked CSI Survey results on spreadsheets• Consistently met stats and maintained above average call scores• Attended Client Roundtable sessions Show less

Managed and trained sales associates to market and sell the Client’s products within third party big-box retailers.• Managed 25 locations ~ Best Buy, Circuit City, Wal-Mart and The Wireless Zone • Managed 3 employees of MarketStar who represented Verizon Communications and their broadband products in the high volume areas of the territory• Built rapport with and trained the store management and employees while maintaining client relations• Inventory/product control and… Show more Managed and trained sales associates to market and sell the Client’s products within third party big-box retailers.• Managed 25 locations ~ Best Buy, Circuit City, Wal-Mart and The Wireless Zone • Managed 3 employees of MarketStar who represented Verizon Communications and their broadband products in the high volume areas of the territory• Built rapport with and trained the store management and employees while maintaining client relations• Inventory/product control and placement • Maintained daily paperwork, HR (recruiting and hiring), conference calls and e-mail Show less

A customer service representative quickly promoted to Manager on Duty in charge of leading employees by way of task delegation and customer service training.• Managed 2 or more employees at a time• Trained staff on proper customer service procedures, money management and customer cash-out• Maintained daily paperwork, work scheduler and inventory control

A sales agent, in management training, who consistently met sales goals and quotas.• Sold cell phones with calling plans~ Verizon Wireless, Sprint, T-Mobile• Maintained contracts and sales tracking for the TEAM

A cashier quickly promoted to Courtesy Associate, who was in training to be a Customer Service Manager, while simultaneously filling in as Training Coordinator in the Personnel office.• Full-Time Courtesy Associate (running Customer Service Desk)• Trained New Hires on Cashier/Customer Service functions• Handled product returns/exchanges and customer issues• Answered main phone line to store (5 lines)• Part-Time Personnel office (HR recruiting, hiring and… Show more A cashier quickly promoted to Courtesy Associate, who was in training to be a Customer Service Manager, while simultaneously filling in as Training Coordinator in the Personnel office.• Full-Time Courtesy Associate (running Customer Service Desk)• Trained New Hires on Cashier/Customer Service functions• Handled product returns/exchanges and customer issues• Answered main phone line to store (5 lines)• Part-Time Personnel office (HR recruiting, hiring and orientation)• Utilized the SMART system and file management• I-9, 8850 & FCRA (background and reference checks) processing Show less