Carrie Howard Email and Phone Number

Center for Disease Control project focus.

Manages and develops the Kofax image capture UAT Testing team. Minimizes risk with rigorous testing for monthly technology deploys. - Guides team through the Agile process with a flexible approach - works across multiple scrum teams and lines of business using agile tools (SDLC).- Recruits, supports team to perform, sets priorities and ensures procedures are in place to deliver standard customer service. - Facilitates monthly production validation and BCP events. Monitors… Show more Manages and develops the Kofax image capture UAT Testing team. Minimizes risk with rigorous testing for monthly technology deploys. - Guides team through the Agile process with a flexible approach - works across multiple scrum teams and lines of business using agile tools (SDLC).- Recruits, supports team to perform, sets priorities and ensures procedures are in place to deliver standard customer service. - Facilitates monthly production validation and BCP events. Monitors implementation and supports defect management. Facilitates problem solving by getting the right people in the room to take thoughtful decisions. - Manages monthly release plan, backlog grooming, Jira updates, after action and trouble shoots incidents in lower environment and production. Kanban lead for Standard Services changes. Partners with technology, business partners and operations leaders to design, build and deliver new functionality and process improvement. Ensures clear priorities, assesses risk and trouble shoots issues.- Continuous improvement and risk mitigation approach; identifies issues, remediates risk until a durable solution is agreed and implemented. Drafts strategy, gains buy in, communicates with partners and implements change.- Migration lead for In-language translations team from SharePoint to new solution; coordinates partner requirements and agile delivery, oversees budget and ensures timely execution (2023) Show less

Executes CIO led enterprise, mission-critical change projects, from concept through delivery ($1M). Manages sensitive clients, infuses culture change, builds trust and removes barriers. Manages project initiation and charter, readiness for change, stakeholder engagement and governance. Defines scope, sets goals, drives action plan and measures progress. Leads team meetings, troubleshoots challenges, identifies SMEs at the right time, translates business needs to technical solutions and delivers… Show more Executes CIO led enterprise, mission-critical change projects, from concept through delivery ($1M). Manages sensitive clients, infuses culture change, builds trust and removes barriers. Manages project initiation and charter, readiness for change, stakeholder engagement and governance. Defines scope, sets goals, drives action plan and measures progress. Leads team meetings, troubleshoots challenges, identifies SMEs at the right time, translates business needs to technical solutions and delivers results.- Led 2-year Learning Management System (LMS) migration, from Moodle (home-grown locally run) to Canvas (industry-standard cloud-based) system. Choreographed migration of 23,000 courses across 25 different business units and set up governance. Assessed readiness, provided custom options to fit unit culture and deployed experts to resolve technical issues. Clear, timely and consistent messaging was the backbone of this migration.- Led ITSM Access/Service Request Form workstream migration (9 months) from ServiceNow into TeamDynamix. This workstream was identified as the highest risk to a successful migration. Coordinated 100 forms (workflows/functional design and testing) with process improvements including usability and accessibility. Conducted stakeholder interviews, clarified team roles, applied consistent comms and measured burndown.- Chartered organization-wide Identity and Access Management (IAM) Program, conducted stakeholder consultation, drafted Governance structure and background paper (4 month).- Skilled at leading projects in an agile environment as a servant leader. Convenes daily stand-up, grooms backlog with Product Owner, updates user stories, convenes scrum ceremonies. Piloted a new Scrum Team.- Led HIPAA Compliance project (6 months) and now shifting to a multi-year program. Coordinated SMEs, socialized policies, assessed readiness for change and socialized workstreams to roll out HIPAA controls. Show less

Collaborated with clients on continuous quality improvement and change management initiatives. Drove client satisfaction starting with stakeholder assessment, needs identification, change and growth strategy, planning and prioritization. Techniques included survey, stakeholder/influencer mapping, risk analysis, facilitation, Affinity mapping and coaching.

As senior operations lead, coordinated UN Humanitarian Agencies campaign for change and recovery. Negotiated conflicts, orchestrated senior-level visits and facilitated country-team performance assessment. Managed the staff and oversaw human resources function, finance ($2M), communications, coordination, information and preparedness teams. - Led change management scale up from 25 to 65 staff in 2014. Ensured business continuity.- Established governance team, built consensus on… Show more As senior operations lead, coordinated UN Humanitarian Agencies campaign for change and recovery. Negotiated conflicts, orchestrated senior-level visits and facilitated country-team performance assessment. Managed the staff and oversaw human resources function, finance ($2M), communications, coordination, information and preparedness teams. - Led change management scale up from 25 to 65 staff in 2014. Ensured business continuity.- Established governance team, built consensus on issues to be resolved and choreographed secretariat support, updates, media and government relations.- Led the 1st countrywide and public humanitarian appeal for Myanmar (50 agencies). Coordinated needs assessments, developed strategy, set priorities, reported and advocated with donor nations. - Developed and rolled out all staff sensitization training. Identified needs, built a coalition and implemented for all staff (2,200 people).- Coordinated contingency planning, preparedness and risk mitigation plans. Held crisis simulations. Show less

Responsible for country strategy development, office management, monitoring and reporting, country work plan, budget ($1.8M) and four sub-offices (20 - 35 staff). Convened strategic and technical level working groups to prioritize assistance and resolve conflicts.- In 2011, coordinated the first ‘Joint UN-Sri Lanka Government Transition Strategy’ from aid to development; wrote grant-awarding $10M of total $100M donated.- Coordinated with government and demining agencies to clear… Show more Responsible for country strategy development, office management, monitoring and reporting, country work plan, budget ($1.8M) and four sub-offices (20 - 35 staff). Convened strategic and technical level working groups to prioritize assistance and resolve conflicts.- In 2011, coordinated the first ‘Joint UN-Sri Lanka Government Transition Strategy’ from aid to development; wrote grant-awarding $10M of total $100M donated.- Coordinated with government and demining agencies to clear, certify land safety and resettle 200,000 people living in camps with livelihoods kit and home start-up materials.- Developed/implemented change strategy to close office operations, transition assets and relocate staff. Show less

Led office reporting, communications, public information and information management teams (eight people). Coordinated 75 aid agencies to develop a joint strategy, an action plan with projects and $1B appeal campaign for Somalia. Coordinated launch event and ceremony. Drafted reports, managed and recruited teams, defined strategy and monitored achievements.

Provided policy guidance and technical training/support to regional humanitarian partners and 10 sub-offices. Topics included building partnerships, response strategy, fund-raising, protection of civilians and technical advice on setting up data systems to monitor crisis trends. Managed the information team (five people) and coordinated/delivered workshops (10-200 people). Recruited and managed team and crisis deployments. - Managed the ‘Kenya Post-Election Violence’ crisis center… Show more Provided policy guidance and technical training/support to regional humanitarian partners and 10 sub-offices. Topics included building partnerships, response strategy, fund-raising, protection of civilians and technical advice on setting up data systems to monitor crisis trends. Managed the information team (five people) and coordinated/delivered workshops (10-200 people). Recruited and managed team and crisis deployments. - Managed the ‘Kenya Post-Election Violence’ crisis center monitoring civil unrest- Founded and chaired the ‘East Africa Regional Information Management Network’ Show less

Established and managed the first Humanitarian Information Management Unit (eight staff) that was later mainstreamed globally. Coordinated field data from five roving field teams. Conducted satellite and GIS analysis, drafted reports and presented data to stakeholders with the goal to improve displaced persons access to schools, jobs, health centers and family.

Managed the ReliefWeb Map Centre website. Developed crisis maps used to explain operations for the public, senior officials and intelligence. Deployed globally to develop risk maps, reports and crisis websites. Participated in World Trade Center Attack (2001) and Y2K (1999) crisis monitoring and response teams.

Managed lab website, built presentation materials and researched Lyme Disease risk using spatial data/images.- Developed the first ‘National Lyme Disease Risk Map’ with the CDC and NASA - Designed Masters-level lecture course “GIS in public health”

- internship and satellite imagery award to complete master's research.