Carrie Shook Email and Phone Number

A unique small business providing Puerto Rican coffee, local artists and attractions, and supporting a spirit of entrepreneurship.

I help creatives, small businesses, manufacturers, and entrepreneurs market their companies so they can spend less time selling and more time making by telling the story of their brand with clarity and intention with a focus on B2C content.This includes marketing, branding, content creation, social media management, ghostwriting and copywriting services.

Modest Twine LLC is a fiber art company focused on educating others, providing tools and resources, and creating community through classes and instruction.Major focuses include affiliate partnerships, pattern designing, retail tools, and in-person classes.

As a customer service representative through LiveOps I assisted different clients by answering customer calls and helping them resolve any issues ensuring all clients leave with a positive outcome or experience. The contracts worked include TurboTax and Nordstrom.

The Oconee Makers Market is a semi-annual event featuring makers in Oconee County and the Tri-County area. A team of three, we developed marketing strategies and planned and executed two successful events prior to COVID19. My main roles were accounting, print and email marketing, and strategic planning.

Volunteer in Radiology department

At Fort Hill Presbyterian Church I was responsible for all administrative and office support activitiesfor the church. I kept a functioning church calendar, planned volunteer functions, and wasresponsible for all church communications. I prepare weekly bulletins and monthly newsletters for print and distribution via email, and was in charge of the weekly communication to the congregation. I also distributed fundraising documentation for the Christian Action Ministry. I was in charge of all memorialcontribution acknowledgements and assisted with the stewardship program for new members. I alsomanaged the church database system which included all church members, friends, contributors, andstaff. I handled all postage, mailings, and emails. I was in charge of the facility scheduling for Fort HillPres. and Old Stone Church. I perform additional responsibilities as needed.

• Prepare reports for Reconciliation• Complete Billing Reports• Submit pick up and drop off information to the state• Handle invoices and cost comparison• Complete No Data Reports and File for claims adjustments• Submit claims and trip information• Confirm all reports are correct and accurate upon sending for payment• Submit all received payment information to financial department• Complete and compare intake vs. losses• Daycare Billing for DHHS and CLTC clients• Prepare quotes and answer all “Private Pay” requests• Complete re-pricing for quoted trips through MTM• Handle any and all concerns regarding billing or other transportation payment• Complete Data Entry for all vendor paperwork and billing reports• Prepare and create shipments of vendor paperwork, and receipts

• Prepare documents for presentations and projects.• Answer multi-line phones in a fast and efficient manner and conference, transfer and forward calls to specific areas throughout the building and externally.• Send documents, screen shots, account information and other resources to appropriate supervisors via Outlook.• Follow up with dispatch calls and confirm schedules and routes. Reschedule and schedule customers as necessary.• Maintain multiple contact lists and records for technicians and supervisors for over nine states, and also developed an organized system for filing these contacts• Research and update account information on the “Siebel System” and quickly notate or make changes to orders as needed.• Record keeping and updating backup information through web based, and Excel filing systems.• Complete multiple task at one time including looking up different accounts, answering customer concerns, processing requests for sooner appointments, providing technicians with directions via online map resources and keeping a record of all incoming calls.• Process account closures and cancellations which includes following up with customers and technicians to insure jobs were completed and ultimately resolving any issues the customers or technicians may have.

• Processed claims merchandise, Out of stocks, and Item availability via the handheld systems• Operated a computer based register to process sales, returns, and credit card applications• Assisted with gift registries, and training of handheld usage for the registries• In the top four percentile of the store in sales of the company credit card• Answered multi-lined telephone systems• Completed paperwork for food quantities, and assisted with order placement for food deliveries