Carrie Critzer Email & Phone Number

Greenwood Village, Colorado, Us

Responsible for leading a team of Product Managers and Technical Writers within Pax8 Product and Engineering Department. I provide the day-to-day guidance and mentorship of the Product Management Team and act as a focal point for Product Management process and practices. I represent and support the team when collaborating with external departments and leaders. I am invested in growing my team by providing a positive, collaborative team environment, learning opportunities, individual career paths, and recruiting new team members.

Greenwood Village, Colorado, Us

Responsible for managing the Product Development department for Pax8's R&D department and driving cross-functional collaboration between engineering, product, sales, support, marketing, finance and accounting to enable efficiency in product delivery for all parts of the business platform.

Greenwood Village, Colorado, Us

Responsible for gathering and translating systems requirements from cross-functional stakeholders to a team of 40+ Software Engineers. Was also responsible for managing sprints through the software development lifecycle.

Licensing Operations Account Manager, I manage tier 1, top revenue customers for EMEA. I support 30+ strategic companies including Irdeto, BBC Media, SFR, Telefonica, Vodafone, Sagemcom, Liberty Global, SKY, Orange, Inside Secure, Accenture, Altech UEC.I partner with these key licenses to represent Microsoft's Windows Media Licensing Administration Team and assist them with unique licensing needs and end to end licensing support and asset delivery. This includes contract creation, invoice management, royalty collections and investigation, ect.

As a Licensing Operations Specialist I managed tier 2 and tier 3 customers with end to end licensing support and asset delivery of Microsoft's PlayReady and Windows Media Components Technology.Responsible for initial and ongoing training of peers, resulting in solid performances and knowledge base for entire team. Authored comprehensive new employee training schedule and documentation, resulting in expedited ramp up time. Technical Team Expert in DocuSign, Dell Remote Access Console, eSign and Microsoft eInvoicing System.

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