Carrie Curtner Email & Phone Number

San Francisco, California, Us

Provides leadership and expertise to Engineering, Product, Sales, and Operations teams to proactively identify company risks design and implement mitigation strategies. Oversees all software releases, creates cross-functional testing strategies, and holds teams accountable for maintaining high development standards. Manages CRM configuration and integration to facilitate effective sales motions.• Manages a team of 10+ direct reports, including software and quality engineers, SDETs, Salesforce Developers, analysts and business systems administrators. • Defined and implemented a company-wide project development framework which drove unified roadmapping and resource management, established change management standards and governance across the organization, and significantly improved coordination between engineering and non-technical teams.• Created engineering on-call and risk management protocols which established SLAs, drove features that reduced incident rates, and reduced incident resolution time by half.• Designed intake processes for Revenue Operations and tooling management, and delivered sales and incident reports to improve data quality and optimize processes.• Pioneered an engineering mentorship program that strategically pairs engineers of varying skill prof iles to facilitate shared skills building for continued professional development.• Created career path frameworks for software and data engineering, quality, and Salesforce admin roles which established clear performance and promotion expectations and brought the engineering career progression into alignment with company-wide standards.• Manages operations budget and proactively identif ies opportunities for cost reduction. Oversees the selection, negotiation, and maintenance of contracts for sales and account management tools, including Salesforce, Zendesk, and ZoomInfo.

Columbus, Ohio, Us

Served as a key member of the Engineering senior leadership team and collaborated with executive leadership, including Office of the CEO, on strategic and tactical planning. Mentored software engineers and engineering managers on communication and relationship management strategies and successfully fostered the development of new managers. Assessed and selected test automation software and negotiated contract pricing, terms, and customization features to optimize release pipelines. • Hired and managed a QA team of 9 direct reports, including 1 manager and 8 ICs, and successfully promoted 1 manager and 3 QAEs.• Defined department strategy, OKRs, and KPIs, and performed organization-wide defect tracking and reporting to senior management.• Designed and managed the legal compliance test process which enabled expansion into new markets and significantly reduced risk of non-compliance. Trained QA, legal, and audit teams to ensure strict adherence.• Created all QA processes for ensuring optimal quality of company Web and mobile applications, customer facing marketing site, and internal claims and customer service dashboards which significantly improved release quality and reduced bug rates by over 75%.• Managed an Engineering strike team of 4 of full stack software engineers to f ix dozens of integration tests in the mobile application and create a more effective architecture for future integration test management and maintenance.• Established department culture by creating and facilitating an Engineering Manager Shadowing Program, heading the 2021 Engineering leadership summit planning committee, and leading a 12 member working group to update and improve the Engineering promotion process.• Created a team hiring process that optimized for a diverse and versatile team skillset as well as for internal transfers, opening up QA as a career path for individuals working other entry-level positions at the company.

Columbus, Ohio, Us

Columbus, Oh, Us

Strategically deployed QA resources across long- and short-term projects. Performed functional QA on various digital projects, including B2C marketing assets, interactive retail displays, government, tourism, educational and ecommerce websites. Interpreted business and technical requirements to effectively align goals and tactics and ensured digital products were free from defects. • Def ined and established the quality control process, updated and maintained SOPs, and provided client support to initiate quality plans and testing implementation.• Assisted project management with def ining requirements, estimating activities, and schedule planning in a fast-paced, client-driven environment.• Conducted WCAG Compliance planning, implementation, and testing.• Authored training initiatives and provided training both internally and client-facing.

Columbus, Oh, Us

Supports and participates in all aspects of the digital quality control process to ensure clean release to client of all interactive, Web, and iOS deliverables in terms of functionality, usability, content, and design. This includes maintaining a working knowledge of each project’s goals and technical specifications, each project’s past and current issues, as well as best practices for each project.

Akron, Oh, Us

Assisted high wealth clients with a wide range of banking and financial services including account opening, loan application, loan document preparation, loan closings, and wire transfers. Served as first line of contact and customer service for Private Banking clients.

Akron, Oh, Us

looked for opportunities to introduce customers to FirstMerit and deepen their relationship with the bank in ways beneficial to their specific needs.

Ba, English:Creative Writing

Aas, American Sign Language Interpreting

Diploma, Honors