Carrie Curtner Email & Phone Number

San Francisco, California, US

• Provides leadership and expertise to Engineering, Product, Sales, and Operations teams to proactively identify company risks design and implement mitigation strategies. Oversees all software releases, creates.
• Manages a team of 10+ direct reports, including software and quality engineers, SDETs, Salesforce Developers, analysts and business systems administrators.
• Defined and implemented a company-wide project development framework which drove unified roadmapping and resource management, established change management standards and governance across the organization, and.
• Created engineering on-call and risk management protocols which established SLAs, drove features that reduced incident rates, and reduced incident resolution time by half.
• Designed intake processes for Revenue Operations and tooling management, and delivered sales and incident reports to improve data quality and optimize processes.
• Pioneered an engineering mentorship program that strategically pairs engineers of varying skill prof iles to facilitate shared skills building for continued professional development.

Columbus, Ohio, US

• Served as a key member of the Engineering senior leadership team and collaborated with executive leadership, including Office of the CEO, on strategic and tactical planning. Mentored software engineers and engineering.
• Hired and managed a QA team of 9 direct reports, including 1 manager and 8 ICs, and successfully promoted 1 manager and 3 QAEs.
• Defined department strategy, OKRs, and KPIs, and performed organization-wide defect tracking and reporting to senior management.
• Designed and managed the legal compliance test process which enabled expansion into new markets and significantly reduced risk of non-compliance. Trained QA, legal, and audit teams to ensure strict adherence.
• Created all QA processes for ensuring optimal quality of company Web and mobile applications, customer facing marketing site, and internal claims and customer service dashboards which significantly improved release.
• Managed an Engineering strike team of 4 of full stack software engineers to f ix dozens of integration tests in the mobile application and create a more effective architecture for future integration test management and.

Columbus, Ohio, US

Columbus, OH, US

• Strategically deployed QA resources across long- and short-term projects. Performed functional QA on various digital projects, including B2C marketing assets, interactive retail displays, government, tourism.
• Def ined and established the quality control process, updated and maintained SOPs, and provided client support to initiate quality plans and testing implementation.
• Assisted project management with def ining requirements, estimating activities, and schedule planning in a fast-paced, client-driven environment.
• Conducted WCAG Compliance planning, implementation, and testing.
• Authored training initiatives and provided training both internally and client-facing.

Columbus, OH, US

Supports and participates in all aspects of the digital quality control process to ensure clean release to client of all interactive, Web, and iOS deliverables in terms of functionality, usability, content, and design. This includes maintaining a working knowledge of each project’s goals and technical specifications, each project’s past and current issues.

Akron, OH, US

Assisted high wealth clients with a wide range of banking and financial services including account opening, loan application, loan document preparation, loan closings, and wire transfers. Served as first line of contact and customer service for Private Banking clients.

Akron, OH, US

looked for opportunities to introduce customers to FirstMerit and deepen their relationship with the bank in ways beneficial to their specific needs.

Ba, English:Creative Writing

Aas, American Sign Language Interpreting

Diploma, Honors