Carrie Daly Mbcs Email and Phone Number

Over 10 years BA experience. Practiced in driving organisational transformation, supporting continuous improvement, determining customer requirements and applying a wide range of techniques in order to evaluate and evidence user-focused needs across multiple industry sectors including; financial services, private and public.Extensive experience in projects demanding compliance and processes followed inline with: Government Digital Service (GDS), Government Design Service, Tech Code of Practice, Central Digital and Data Office (CDDO), Welsh Language Standards, Agile and Scrum. Have applied experience of GovNotify, Gov Gateway, Document Submission Service (DSS), Google Cloud Platform (GCP), Azure, Google Analytics, Agile security principles, Tableau, PowerBI, ServiceNow, Salesforce, DevOps and Service Architecture.Comprehensive functional and nonfunctional requirement elicitation including: investigation, interviews, observation and facilitation of workshops. Excellent communicator with both technical and non-technical colleagues to refine and translate requirements, ensuring they are clear, concise and testable. Experienced in working alongside co-located teams, third party suppliers, off-shore teams and facilitating collaboration between departments, stakeholders and service providers. Ability to transpose requirements into epics, user stories and acceptance criteria; using Jira to prioritise and administrate the product backlog (MoSCoW) and use of Confluence (Wiki) to document all findings and actions for future users. Good understanding of a range of systems and business modeling techniques and processes including: process flows, swim lane diagrams, use cases, entity-relationship models, data and information models, and customer journey maps.Qualified Integration Engineer. Experienced in coordinating software testing activities and processes, able to write test scripts and support customer engagement with User Acceptance Testing.Sound project management and project delivery, exerting positive influence on stakeholders and coordinating workstream activities in order to achieve the project objectives. Experienced in the development of service transition activities, change improvement plans, and executing change though Change Control, Escalation Review and Change Initiation boards and gateways.Experienced in mentoring and sharing BA best practice. Provided training support, training delivery, and problem management expertise to professional services, application support teams, transition teams, service desk and customers.