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@rxbenefits.com
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Carrie Glover is listed as Customer Success Expert | Proficient in Product Solutions & Relationship Management at GetInsured, a with 193 employees, based in Atlanta Metropolitan Area, United States. AeroLeads shows a work email signal at rxbenefits.com and a matched LinkedIn profile for Carrie Glover.
Carrie Glover previously worked as Team Lead at Getinsured and Customer Support Specialist at Paylocity. Carrie Glover studied at Western Branch High School.
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AeroLeads found 1 current-domain work email signal for Carrie Glover. Compare company email patterns before reaching out.
Exceptional Customer Service Manager with 5+ years of experience in team leadership, customer support operations, and client relationship management. Proven track record in driving customer satisfaction and loyalty through process improvements. Skilled in resolving complex issues while maintaining high service standards. Adept at training and mentoring teams to achieve performance goals. Committed to enhancing the customer experience and fostering a positive team environment.I am proficient in maintaining accurate records and documentation using various systems and platforms. My excellent oral and written communication skills enable me to effectively interact with clients through phone, email, and chat, ensuring a high standard of customer satisfaction. I thrive in fast-paced, dynamic environments and adapt quickly to changing circumstances, always maintaining a focus on detail and follow-through.My career is driven by a passion for delivering exceptional customer service and building strong, trusted relationships with clients. I am constantly seeking to improve processes and enhance the customer experience. Let's connect if you're interested in discussing how my skills and experiences can contribute to your organization's success.
Listed skills include Policy.
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● Provide direction and support to team members, fostering motivation and guidance.● Delegate tasks based on team members’ strengths to meet project goals efficiently.● Act as the primary communication liaison between team and upper management.● Coordinate cross-team collaboration to enhance workflow and achieve objectives.● Ensure alignment of team goals with broader company objectives and strategic initiatives.
Communicated with clients to build strong connections and improve account strategy.Manage high volume of inbound calls, emails, and SMS to address and resolve client inquiries.Identify client needs, research issues and provide effective solutions or alternatives.
• Analyzed customer interaction data to refine and improve the customer journey, resulting in increased client engagement.• Implemented strategies to personalize customer experiences, fostering stronger client relationships and satisfaction.
Adhered to department policies and procedures to encourage successful internal and external audits.Consistently meet and exceed quality guidelines and key performance criteria.Handled escalation of payroll and time and attendance issues to support centralized payroll processing.
Onboarded new personnel and paired with established workers to achieve optimal performance.Oversaw technical demonstrations and coached personnel on strategies for success.Communicate effectively to guide clients on using customer-facing tools.
Norfolk, Virginia, United States
Serve as the initial point of contact for customers, handling inbound calls, emails, and live chat inquiries.Provide accurate and timely information on products, services, and policies.Resolve customer issues efficiently, escalating complex cases when necessary.Document customer interactions and maintain up-to-date records in CRM software.Collaborate with team members and other departments to ensure customer satisfaction.Participate in ongoing training to enhance product knowledge and customer service skills.
Other employees you can reach at getinsured.com. View company contacts for 193 employees →
Zaynah Grant
Colleague at GetinsuredFayetteville, Georgia, United States
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Julie K. Branch
Colleague at GetinsuredNorcross, Georgia, United States
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Treyvon Jackson
Colleague at GetinsuredDallas, Georgia, United States
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Michael Barnes
Colleague at GetinsuredAtlanta, Georgia, United States
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Edward Gaines
Colleague at GetinsuredUnited States
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Krystle Scarola
Colleague at GetinsuredBayonne, New Jersey, United States
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Rebecca Webb
Colleague at GetinsuredMesa, Arizona, United States
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Spencer Lofting
Colleague at GetinsuredSan Jose, California, United States
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Roger Jordan
Colleague at GetinsuredIrving, Texas, United States
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Belinda Moyler
Colleague at GetinsuredAtlanta, Georgia, United States
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Quick answers generated from the profile data available on this page.
Carrie Glover works for GetInsured.
Carrie Glover is listed as Customer Success Expert | Proficient in Product Solutions & Relationship Management at GetInsured.
AeroLeads has found 1 work email signal at @rxbenefits.com for Carrie Glover at GetInsured.
Carrie Glover is based in Atlanta Metropolitan Area, United States while working with GetInsured.
Carrie Glover has worked for Getinsured, Paylocity, Paychex, Adp, and Ibex.
Carrie Glover's colleagues at GetInsured include Zaynah Grant, Julie K. Branch, Treyvon Jackson, Michael Barnes, and Edward Gaines.
You can use AeroLeads to view verified contact signals for Carrie Glover at GetInsured, including work email, phone, and LinkedIn data when available.
Carrie Glover studied at Western Branch High School.
Carrie Glover is listed with skills including Policy.
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