Carrie Graeff Email & Phone Number

Boulder, Co, Us

Boulder, Colorado, Us

Renewables development site analysis tools

Boulder, Colorado, Us

Agile Product Owner for Data and Analytics SaaS products used for green energy project siting.-Organizing and prioritizing the work of two cross-functional software development teams building GIS analysis, object detection, and ETL process software-Introducing and implementing new processes and process improvements to increase team efficiency and productivity; regularly collaborating with Team Lead to refine team processes-Migrating teams from using GitHub issue tracking and project management to JIRA; managing JIRA configuration for teams-Collaborating with UI/UX team members via Figma and Miro to design UIs for new features and UX improvements for existing features-Researching GIS datasets to enhance the value of site analysis products-Regularly communicating with client success and sales teams about process changes and product status

Westminster, Colorado, Us

SAFe/Agile product owner of mission critical microservices and developer tools, with direct scrum master experience.-Shaping roadmaps for a broad set of microservices and developer tools based on internal initiatives and input from major programs and end users; balancing resolution of tech debt with new features-Working directly with stakeholders to define and design features, manage delivery schedules, and set budget expectations-Using Grafana to establish comprehensive real-user API monitoring for early detection of service, system, and network issues; investigating alert notifications to resolve issues; defining service SLOs and configuring SLO tracking dashboards in Grafana and Kibana-Managing change control processes and communication for breaking changes; communicating enhancements to the user base-Applying SAFe Agile practices to ensure on-time completion of commitments, consistent delivery of value, and unstressed developers; identifying SAFe weaknesses at the train level and proposing adjustments to improve team alignment and mood-Onboarding the use of automated service release notifications to improve transparency and reduce manual effort; setting up deployment of monitoring/alerting as code through the CI/CD pipeline-Regularly reviewing, improving, and expanding internal REST API and developer tool documentation in Stoplight and Confluence-Driving proper implementation and maintenance of operating license compliance rulesService Ownership Areas:-fast and efficient matching of satellite imagery metadata to satisfy order parameters-geospatial operations and file conversions-Government compliance checks-event publishing-automation frameworks for testing development code

New York, Ny, Us

Product Owner/Scrum Master for two agile teams developing a web app, mobile app, email system, and data ingestion microservices.-Guiding the journey of a completely redesigned, beloved Avero product from 20 beta users to 8000 enterprise and SMB users-Establishing and customizing Agile practices to maximize the productivity of a SaaS (web and mobile) applications development team; implementing similar practices on a second, internal tools and microservices team-Developing initial wireframes in Balsamiq to convey intent, and reviewing and approving Figma product designs from the UX team -Reviewing test cases with the QA team to confirm a match with UI and feature functionality-Writing complete, actionable user stories for use by development, QA, and UX designers-Regularly grooming the product backlog to reflect issues and changing priorities-Training sales and customer support team members on new functionality and defect fixes-Serving as liaison between two development teams and customer-facing departments to resolve escalated technical issues and communicate the product roadmap and updates-Navigating and manipulating the products’ underlying MongoDB database to resolve customer issues and answer technical questions with minimal developer input-Leading the internal tools team in greatly increasing the capacity of Avero to handle common customer-facing issues through automated internal processes-Using Pendo guides and analytics to provide information and training to customers, gather product feedback, and understand customer behavior-Acting as Jira administrator to streamline and standardize project management workflows across teams-Creating internal and external product documentation on Confluence for use by Support and Product

Santa Rosa, California, Us

Providing product ownership, support, and solutions for Eggplant B2B products: a set of on-premise and SaaS tools that facilitates comprehensive, automated software testing and monitoring.Product Ownership/Management-Leading and participating in feature design discussions-Eliciting customer requirements and acting as liaison between customers and the internal development team-Improving software quality by performing acceptance and functional testing of Eggplant products-Filing clear and complete bugs and feature requests in Redmine to direct improvements to Eggplant software-Managing the product backlog by clarifying requirements, setting priorities, and identifying duplicate and obsolete issues-Identifying overarching themes among Eggplant products and filing appropriate user stories to unite the productsDocumentation and Certification Curriculum-Creating and reviewing learning and exam content for Eggplant Certification programs-Leading initiatives to overhaul and reorganize online documentation content, and other e-learning programs-Enhancing customer adoption of Eggplant tools by directly contributing written product documentation and marketing materials, including videos and blog posts, to the company websiteCustomer Support and Sales Engineering-Collaborating with sales and technical staff to arrange customized technical demonstrations and deliver customer success programs, including live training-Developing and enforcing improved sales and technical processes in order to improve confidence in selling and supporting Eggplant tools-Leveraging databases (SQL/MySQL), scripting (Python, SenseTalk, C#), APIs, and other 3rd party tools to find solutions for customer requests or technical issues-Acting as a test automation consultant to Agile, DevOps, and traditional waterfall software development teams-Maintaining complete and accurate records in Salesforce to track support and sales activities

Denver, Colorado, Us

Researched the permanent diatom collection and supported the diatom research program at the Museum of Natural History on campus.Research Activity-Gathered and analyzed qualitative and quantitative data, resulting in four published primary-authored scientific manuscripts and five co-authored manuscripts-Exercised editing skills and subject expertise by serving as peer reviewer for two scientific journals-Contributed written and photographic content to online diatom species databasesMuseum Collections Management-Analyzed deficiencies in the consistency and accuracy of museum data in order to locate additional errors and prevent future collection and recording issues-Designed, implemented, and managed a custom Filemaker Pro database to greatly increase the scientific usefulness of the permanent diatom collection

Ann Arbor, Michigan, Us

Provided computer technical support for faculty and staff and the department.-Set up department workstations and installed replacement computing hardware.-Performed network, software, and hardware troubleshooting.-Created online documentation for department staff and faculty.

Master'S Degree, Ecology And Evolutionary Biology

Bachelor'S Degree, Biology