Providing world-class service and top-tier support to clients including daily meetings with C-Level executives and theirrespective HR team.• Created, manipulated, and processed large sets of data using statistical software accurately and timely.• Retaining and strengthening client relationships by providing proactive consultation, best practice solutions, and businessstrategies for optimizing system usage. Collaborated with departmental leaders to establish organizational goals, strategicplans, and objectives.• Retaining and strengthening client relationships by providing proactive consultation, best practice solutions, and businessstrategies for optimizing system usage.• Consistently crushing key performance indicators including client retention, customer satisfaction surveys, issue resolutionand tickets on time across all quarters.• Maintained 150 executive level accounts ranging in size from $1M -$7.5M in annual revenue.• Zoom, Jira, E-Quest, CRM, Teams, Confluence, Vitality, ANTS, Admin, Excel, Word.

•Providing world-class service and top-tier support to clients including daily meetings with C-Level executives and theirrespective HR team.• Created, manipulated, and processed large sets of data using statistical software accurately and timely.• Retaining and strengthening client relationships by providing proactive consultation, best practice solutions, and businessstrategies for optimizing system usage. Collaborated with departmental leaders to establish organizational goals, strategicplans, and objectives.• Retaining and strengthening client relationships by providing proactive consultation, best practice solutions, and businessstrategies for optimizing system usage.• Consistently crushing key performance indicators including client retention, customer satisfaction surveys, issue resolutionand tickets on time across all quarters.• Maintained 150 executive level accounts ranging in size from $1M -$7.5M in annual revenue.• Zoom, Jira, E-Quest, CRM, Teams, Confluence, Vitality, ANTS, Admin, Excel, Word.

Paycom systems, Applicant Tracking System, Recruiter Dashboard, General Ledger, Payroll, Human Resources, Performance Management, Onboarding, etc.Providing information to employees and managers on payroll matters, tax issues, benefit plans and collective agreement provisions.Analyzing and modifying compensation and benefits policies to establish competitive programs and comply with legal requirements.Zoom, Jira, EQuest, CRM, Teams, ANTS, Admin, Excel, Word.Building sustainable relationships and trust with customer accounts using open and interactive communication. Created, manipulated and processed large sets of data using statistical software.Collaborating with departmental leaders to establish competitive programs and comply with Legal requirements.

• Expert knowledge of Paycom HRIS systems, Applicant tracking, General Ledger, Payroll, Benefits Human Resources,Performance Management, Onboarding.• Provided information to HR professionals, executive and C-Level client users on payroll matters, tax issues, benefit plansand collective agreement provisions.• Built sustainable relationships and trust with client contacts using an open and interactive approach to communication.• Created, manipulated, and processed large sets of data using statistical software.• Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives.• Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legalrequirements.• Maintained individual client base of $6.8M in client revenue ranging from client accounts $5K-$1.5M in annual revenue.• Zoom, Jira, E-Quest, CRM, Teams, Confluence, Vitality, ANTS, Admin, Excel, Word.

• Focused on the upbringing of new court reporting schools around the country which focus on Mark Kislingbury's STENOtheory.• Assisting educational leaders in organizing, planning, data entry, zoom calls, updating class information, monitoringpotential candidates, and grading tests.• Measured quality of training through participant surveys and assessments.• Coordinated scheduling for internal and external meetings, travel plans, conference calls, and day-to-day executiveobligations.• Handled routine responses, responding to telephone and email inquiries on behalf of executives.

• Maintained branding guidelines for website and social media.• Adapted business operations for changing demands based on knowledge of industry and market trends.• Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses.• Built brand from the ground up - social media, customer service, retail sourcing, packaging, data entry, collections, andbranding.• Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution ofproducts.

• Screened and cleared Small Group Leader applications.• Conducted applicant interviews to showcase the top talent pool for the position• Directed, coordinated and evaluated activities of personnel, including support staff engaged in administering academic institutions, departments, or alumni organizations.• Learned the ins and outs of a virtual workplace, utilizing Zoom, Slack, Stata, Excel, Powerpoint, SurveyMonkey, SignUpGenius, OneDrive, Canvas.Built my brand from the ground up - everything from social media, customer service, and retail sourcing to packaging, data entry, collections and branding• Jira, Confluence, Vitality