Carrie Hatfield Email and Phone Number

Carrot is the leading global end to end solution for comprehensive fertility, family forming and hormonal health that is personalized to each person's unique journey. Carrot brings together members, providers, and employers in collaboration with our Health Plan Partners to ensure best in class navigation, seamless member experience, and access to clinical expertise in the most efficient, effect and cost conscious way so services are accessible to all. We offer 24/7 Concierge Care navigation and planning services, as well as, guidance and emotional support across our suite of solutions.

• Built and empowered a high performing team of Business Development, Sales, Account Management and Marketing Professionals who have closed 20 deals in the last 18 months with 75M eligible lives and an annual contract value of $45M in year one, $90M in year two, and $135M in year three. • Negotiated and Won the UnitedHealthcare opportunity to be integrated into their Cancer Support Program as their Digital Front Door for Oncology support and guidance for their 19M ASO and 8M Fully Insured members. • Collaborated with the Executive Team and Board on our vision for growing the Enterprise Business Model. Created a new product offering called Jasper Compass in addition to offering digital customizations to larger Health Plans, Partners, and Employer Groups.• Pulled together Series A strategy, documentation, revenue forecasts and testimonials for Series B pitches to investors and potential partners.

• Collaborated with the Google One Alphabet cross functional leadership team on the UnitedHealthcare (UHC), Aetna, Humana and Cigna the development of the Continuous Care Model leveraging all Google assets in orchestration. • Responsible for identifying and establishing new revenue streams and partnerships.• Leveraged key strategic relationships within Humana to drive multi-year benefit selection with a YOY device redemption increase of 76% and YOY Revenue Increase of 214% by building trust, actively consulting, mitigating, and navigating device constraints for Commercial and Medicare Advantage members. • Created a new offering and revenue stream via inclusion in Senior Care Kits during the pandemic with UHC, Aetna & Humana which drove $50M in incremental revenue. • Developed a new Bundled Solution to generate guaranteed upfront Fitbit Premium revenue and enhanced the Fitbit value proposition for members in utilizing their allowance dollars for redemptions. Fitbit was chosen 10x more than similar wearables.

• Scaled the Health Plan and Employer Group Sell through verticals for strategic growth from $0 to over $50M in revenue in 3.5 years.• Responsible for 72% of the revenue generated within the Health Solutions organization.• Spearheaded and closed partnerships with the top Health Plan Insurers in the US; UnitedHealthcare, Aetna, Cigna, Humana and over 20 Blue Cross Blue Shield Plans, and developed relationships with more than 1,500 employer customers. • Developed annual and quarterly business strategies for top client targets and objectives. • Collaborated with Product, Operations and Legal with Voice of Customer feedback to develop net new product offerings, bundles and benefits strategy.

• Conducted negotiations with the largest Pharmaceutical and Biotechnology Manufacturers and brought in $1B in rebate revenue.• Led day to day Contracting Operations for Humana’s 7.5M Medicare and 2.7M Commercial lives and collaborated with the Sales teams on Innovative PBM Strategies. • Worked cross-functionally to leverage my expertise with Humana's Clinical Team on Formulary build Strategy in Medicare and Commercial lines of business. • Work collaboratively with numerous external Pharmaceutical Account Executives, as well as, several internal Humana teams such as Humana's Clinical Team on Formulary Strategy and P&T Process and the Sales teams on PBM Sales Strategies.

• Replicated the Clinical Stage Gate Process in Pharmacy and led Pharmacy Clinical Program teams (Drug Utilization Review, Medication Adherence, Medication Therapy Management), • Led a team and developed the Drug Utilization Review Program Strategy, Governance, CBA, End to End Processes, Controls, Communications and Dashboards.

• Led 13 Clinical Conditions Centers across Well, Acute and Chronic Disease states with more than 100 individuals (Physicians, Pharmacists, Clinicians, and Business professionals). • Built the Project Management Office (PMO) to support the initiatives across the enterprise. • Built and Implemented a Stage Gate Business Process for the Leadership team to identify and evaluate the value and impact of Clinical Opportunities and Programs. • Engineered a Market Clinical Operations Process across all US markets to identify trends in Clinical Utilization and Clinical Program Participation to determine the highest needs.

• Recruited by Chief People Officer, Bonnie Hathcock, as understudy. • Selected as top 1% to be trained in Six Sigma Process methodology. • Applied Six Sigma methodology across all Business Unit Reviews focusing on developing a talent mindset by building organizational effectiveness and streamlining processes.

• Led system-wide business transformation and improvement initiatives. - Conducted Revenue Cycle Initiatives across organization to increase efficiency and effectiveness and to capture lost revenue and resource opportunities resulting in revenue capture of $250M dollars. - Spearheaded Surgical Service Initiative focusing on the Operating Room creating increased efficiency, appropriate care levels, and revenue capture of $18.6M dollars.• Utilized Change Management Methodologies in leading corporate initiatives.

• Spreadheaded the design, development and execution of the Palliative Care Program resulting in savings of $11.3M dollars. • Led process improvement and revenue capture initiatives through collaborative work in patient access, care management, health information management and patient financial services areas to improve efficiency and coordination of care resulting in revenue capture of $5M dollars.

• Facilitated organizational Process Improvement Initiatives in collaboration with Senior Executives and Business Units. • Evaluated financial and operational aspects associated with enhancing the Clinical Community Oncology program for the Section Chief.

- Managed assessments and analysis of product data for clients. - Analyzed data for cost improvement studies and facilitated support in study outcomes.

- Supervised and evaluated departmental process improvement initiatives.- Improved process metrics, analyzed data, and developed implementation plans.

- Co-published Hematology and Oncology research article in the American Journal of Medicine.