Carrie Cooper, M.Ed., Amp Email & Phone Number

Mclean, Virginia, United States

Mclean, Virginia

Mclean, Virginia, United States

San Ramon, Ca

Built training department for entire corporation (1,000+ employees, Retail, Wholesale and Correspondent Channels), Created On-Boarding curriculum for all newly hired employees, Developed and launched training for new LOS implementation for all channels, Travel to new Retail branches to train, support and represent the company culture as a corporate ambassador, Explored & selected a Learning Management System and supporting authoring platforms, Routinely plan, host and facilitate large training events throughout the United States, Supervise, develop and coach Training team, Ensure all training meets compliance requirement all Regulatory and Partner entities and investors.

Remote

Responsible for managing all aspects of product training for assigned geographic area, Significant collaboration and partnership with sales team as well as external clients to design and deliver custom product training solutions via webinar, in-person and recorded sessions, Trained mortgage industry related subjects including underwriting, origination and processing skill development, Developed underwriting training programs targeted to clients utilizing web-based training, in-class and external programs to maximize the effectiveness of the training, Identified training needs and opportunities to match training programs to customer-driven requirements. Ensured all training information and modules are current and content is relevant, Acted as the training subject matter expert and be the go-to person for customer insights, Maintained records of training activities, analyze training program effectiveness and make continuous refinements as needed, Worked with Marketing and Sales teams to scope and create sales and marketing collateral for our training programs, including: messaging frameworks, competitive positioning and sales presentations, Facilitated Train the Trainer sessions to mentor industry training professionals to effectively use Radian training materials, Possess the ability to think quickly and respond to questions asked during training programs, Able to conduct motivational/educational presentations in front of large audiences, Researched complicated risk issues and offer options for solving challenging issues, Recorded and reviewed travel and material costs, weighing against expected attendance and anticipated ROI, Travel 75% of work week, ensuring adherence to travel budget and policy.

Wilmington, North Carolina Area

Sold advantages of company, products and programs. Reviewed and/or took applications, counseling customers regarding loan features ensuring high quality customer service and successful loan closings meeting all state and federal regulations and investor requirements, Structured, quoted and followed up on applications from origination to close. Functioned as principal liaison during the process while maintaining strictest confidentiality of client information, Successfully resolved client concerns or loan issues as they arose ensuring commitment to corporate vision and values while preserving the client financial relationship, Met service level agreements through consistent communication with clients and Financial Advisors regarding loan status, Mentored and oversaw new hires/contract employees; conducted and facilitated additional training sessions as needed for new products and government regulations, Understand and completed all necessary paperwork regarding loan approval, Contacted appropriate agencies and client to verify all information necessary to the loan; followed up on missing, incomplete or questionable information, Provided excellent customer service and complete satisfaction of the loan process.

Wilmington, North Carolina Area

Responsible for maintaining quality, productivity and safety standards for 25+ employees, Monitored quality and garment specification compliance of all incoming shipments. Enforced vendor compliance through phone contact, meetings, written communication and financial charge-backs. Maintained compliance and charge-back files to aid in reviewing and rating vendors, Prepared yearly budget for department including supplies, labor, productivity expectations, etc. Continually researched and implemented cost saving measures to perform below targeted cost per unit and above productivity expectations. Sourced and purchased all department supplies, ensuring adherence to specific account budget, Researched and resolved customer inquiries regarding garment quality, contacting customer as needed, Provided continual communication and recommendations regarding garment performance and return trends to corporate quality assurance and merchandising departments, Scheduled and prioritized all detailed inspections of incoming shipments and stock based upon back-orders and ship dates, Coordinated staff cross-training and worked with other departments to shift employees as needed to reduce bottlenecks, Traveled to corporate headquarters 1-2 times per year to meet with senior management and product merchants for garment quality and vendor performance review.

Wallace, North Carolina

Training Manager: Developed training program and instruction manual for knitting process, Performed training orientation for each incoming associate in the knitting process; continued training program through four trainers assigned to the training department, Tracked progress of each trainee via productivity and quality graphs; offered recommendations to shift managers as to potential and/or problem areas of each trainee.Shift Manager: Responsible for maintaining quality, efficiency and safety standards for 60+ employees, Hired, evaluated, counseled, disciplined, terminated or promoted staff as needed, Researched and developed alternative means to increase production for knitting facilities, Provided encouragement and information to preserve each employee’s pride and enthusiasm for their work.

Master Of Education (M.Ed.), Workforce Development And Training

Graduate Certification, Training & Development/Adult Education

Bs, Textile & Apparel Mgmt

Activities and Societies: Phi Psi