Carrie Hickman Email & Phone Number

Chattanooga, Tennessee, United States

Chattanooga, Tennessee Area

• Answering and screening phone calls• Provide excellent customer service to members in a timely manner with high quality• Assist members with questions related to coverage under Bluecare Advantage• Assist providers with inquiries about claims and member eligibility• Extensive knowledge of insurance processes referring to Medicare and Medicaid• Extensive knowledge of Facets, Agent Workspace, and Online Help software• Assist members and providers with reconciliation of accounts as well as proper procedures for balance billing• Knowledge of CPT codes including current ICD 10 codes • Perform projects with the Care Management department including sending Welcome letters through the Care Advance and CCMS programs

Chattanooga, Tennessee Area

• Assistance with new employee recruitment including scheduling of appointments for fingerprinting/drug screening and new employee paperwork including I-9, corporate compliance and background check information verification using the Everify • Assistance with screening of applicants to ensure qualifications were met • Maintained client and personnel files using file management skills • Conducted over-the-phone after-care surveys using proper communication skills to ensure quality of care• Greeting and checking-in of clients using proper protocol to assure client confidentiality • Coordinates with Medication Management Team to schedule clients for appointments• Outlook Calendar Management for providers • Assisted with in-office assistance tasks to maintain an organized and professional environment• Intake of new referrals received by phone or other means and forward of referrals to proper clinicians• Responsible for all in-office purchases and payments in adherence to a monthly budget • Collection of copayments and other applicable payments and assisting with bookkeeping tasks such as ledgers and Excel spreadsheet input• Answering and screening phone calls• Attended court when needed to obtain referrals and promote Camelot in the community

Jasper, Tennessee

• Substituted for teachers when needed to maintain a normal routine for the students in the classroom• Followed teacher given lesson plans and adapted when needed to maximize the learning experience

• Provide excellent customer service to patrons using problem resolution skills to promote customer loyalty• Opening and closing gymnasium at the correct time using proper protocol • Check-in/out of equipment using computerized system FUSION• Sale of passes to individuals using computerized system FUSION to allow non-student visitors access to the gymnasium• Maintain a clean and organized gymnasium to promote a safe work environment

Chattanooga, Tennessee Area

• Maintained records of accounts, data collection, and training sessions using Microsoft Excel • Maintained and continually updated contact information for all CTE directors in the state of Tennessee• Assisted with in-office assistance tasks to maintain an organized and professional environment• Over-the-phone sales experience using proper communication skills to contact schools about setting up accounts with Learning Blade software with a minimum of 10 calls per day

Master'S Degree, Business Administration And Management, General

Actively pursuing my MBA with an emphasis in Human Resource Management

Bachelor’S Degree, Business Administration And Management, General

Activities and Societies: SHRM Student Member, Beta Gamma Sigma Honor Society Member, and Employee of Campus Recreation

Associate’S Degree, Business Administration And Management, General

Activities and Societies: Presidential Scholarship Recipient