Carrie Salo Email and Phone Number
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Carrie Salo personal email
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I love what I do, turning customers into clients for life. A strong track record of onboarding, client training, relationship building, account management, issue resolution and SaaS license renewal. Successful product implementations translates into quick usage, reduced churn, 90% renewal rates, and long-term customer satisfaction. My specialization lies in being the voice of the customer and strengthening the bond between company and customer, leading to organizational success, and driving revenue growth.• Rapid Learning and Industry Adaptation: Accelerated acquisition of new tools and industries; achieved proficiency in software and industry knowledge within 3 months, surpassing the expected 6-9 month timeframe.• Client Relationship Management Excellence: Maintained an exceptional 90% client renewal rate during challenging market conditions, showcasing exceptional client management skills.• Merged Client Acquisition and Product Integration: Secured over 200 clients following a company merger, and within a mere 30 days, comprehensively supported and demonstrated the new product suite, identifying valuable cross-selling opportunities.• Streamlined Sales Processes for Efficiency: Implemented standardized sales processes to enhance data entry into the CRM system, ensuring uniformity and easy searchability. This optimization resulted in increased order accuracy, leading to a reduction in Accounts Receivable issues.• Cross-Functional Collaboration: Actively engaged in cross-functional interdepartmental meetings, fostering collaboration between Sales, Support, Product Development, and Management teams.• Effective Communication with Executive Leadership: Proficient in clear and concise communication with executive leadership, facilitating informed decision-making.• Conflict Resolution and Difficult Conversations: Demonstrated the ability to navigate and resolve complex situations and conversations, defusing difficult situations effectively.
Zenoss
View- Website:
- zenoss.com
- Employees:
- 57
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ZenossCincinnati, Oh, Us
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Professional DevelopmentCareer Break Sep 2023 - Present• Cofounded Networking group for professionals in transition to connect with local contacts• Completed a variety of online courses focusing on Customer Success, Customer Experience and Cyber Security• Actively participating in person and online with many networking groups
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Sr Customer Success ManagerZenoss Jan 2023 - May 2023Austin, Tx, UsMaximized product renewal, upsell and growth for strategic accounts; resolved concerns and ensured client retention; built client relationships through user engagement• Managed $1.25 million book of business over 38 accounts for SaaS and Professional Services • Upsold Professional Services to 50% of renewing Q2 clients resulting in $50k of additional revenue• Taught features of Salesforce that save time and effort in quote creation• Established regular touchpoints with key and strategic customers for ongoing status and QBRs• Gather Use Cases from global sales for marketing that show ROI and business value to management
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Renewals/Account ManagerAct Jan 2019 - Aug 2022Remote, UsACT acquired Knovation and continued role and responsibilities with some additional changes.Client Management and renewal and growth for 300+ accounts to ensure strategic customer success while part of a fast-paced startup environment• Actively managed $2.5 million book of business over 335 accounts; 89% renewal rate; Analyze Data to increase usage and meet customer needs• Conducted weekly and monthly meetings with Marketing, Product Support and Product Management to collaborate and coordinate product roadmaps and client messaging • Formalized Software Implementation Process and workflows to ensure consistency/quality for new clients• Representative for steering committees to be the voice of Sales; contribute our interests in process changes -
Customer Success ManagerKnovation Inc. Sep 2014 - Dec 2018Performed all aspects of account management; managed multiple priorities within sales, marketing, and technical support• Client base of $1.5 million/year, 145+ clients; 89% Renewal Rate; Prospected new customers for increased sales of $15,000/year• Provide product training onsite and online to increase product knowledge resulting in rapid adoption of software installation; Post-Sales technical support with 1 hour SLA; 100% resolution rate• Managed initial software deployment with scheduled meetings, webinars, and documentation• Enriched customer relationships through scheduled QBR calls to ensure satisfaction, encourage product usage, educate customers, learn customer goals, set best practices, and ensure subscription renewal• Designed new employee training manual and on boarding schedule to get employees up and contributing in a short amount of time; Interview, recommend hiring and onboard/train new Account Managers• Organized, staffed and ran vendor booth at local, regional and national tradeshows.
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Sr Account ManagerSeapine Software Feb 2005 - May 2014Mason, Oh, UsManaged all aspects of inside sales; hire, train, mentor and managing a team of four Account Managers; report weekly sales to leadership to manage pipeline of software sales for B2B, B2G clients that include government, gaming companies and utilities. • $1.2 million/yr sales region with 250+ customers; increased customer retention rate from 78% to 92% • Created SOPs for Account Manager’s training to achieve a consistent high level of service to our clients• Coordinated with Accounts Receivable, Professional Service and Technical Support to modify and develop procedures and processes to improve operations, correct invoicing and reduce overhead
Carrie Salo Skills
Carrie Salo Education Details
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University Of Cincinnati Carl H. Lindner College Of BusinessMarketing And Management -
Monroe County Community CollegeGeneral
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Lean Six SigmaLean Six Sigma White Belt Course
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University Of CincinnatiSupervisory Management Certificate
Frequently Asked Questions about Carrie Salo
What company does Carrie Salo work for?
Carrie Salo works for Zenoss
What is Carrie Salo's role at the current company?
Carrie Salo's current role is Customer Success Manager | Liaison between Client and Company, Quick Learner, Problem Solver | I help companies reduce churn and create customers for life.
What is Carrie Salo's email address?
Carrie Salo's email address is sa****@****ine.com
What is Carrie Salo's direct phone number?
Carrie Salo's direct phone number is +151375*****
What schools did Carrie Salo attend?
Carrie Salo attended University Of Cincinnati Carl H. Lindner College Of Business, Monroe County Community College, Lean Six Sigma, University Of Cincinnati.
What skills is Carrie Salo known for?
Carrie Salo has skills like Solution Selling, Account Management, Sales Process, Enterprise Software, Crm, Sales, Saas, Customer Service, Salesforce.com, New Business Development, Leadership, Management.
Who are Carrie Salo's colleagues?
Carrie Salo's colleagues are Kelly Collier, Anthony Washington, Kimberly Kish, Oij Oij, Andrew Scott, Kimberly Kish, Sabrina Boulter.
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