Carrie Hodges Email & Phone Number

As a Customer Success Manager at Funraise, I took charge of the entire customer journey, from onboarding to renewals and upsells. I successfully managed a portfolio of 80-120 enterprise accounts, overseeing a book of $5.5MM and driving a total processing value of over $25MM. I empowered organizations to maximize their fundraising endeavors through our platform, providing expert counsel on fundraising strategy and optimizing tool utilization. Over my 3-year tenure, I achieved an impressive gross retention rate of 91% and a net retention exceeding 120%. Building strong relationships with my clients was key, and I consistently demonstrated both technical proficiency and a customer-centric approach to drive success.

Charleston, South Carolina Area

As a Customer Support Analyst at Blackbaud, my role involved spearheading customer engagement initiatives to enhance product adoption and usage. Through strategic planning, targeted campaigns, and effective communication strategies, I successfully boosted customer interaction. I excelled in providing top-notch technical support across various Blackbaud products, showcasing proficiency in troubleshooting and efficiently resolving customer inquiries. I not only developed expertise in the product but also offered training and mentorship to colleagues, ensuring a high level of proficiency throughout the team.

Atlanta, Georgia, United States

In my role as a Customer Success Manager at GHX, I excelled in cultivating strong client relationships. I focused on utilizing GHX software to enhance the credential compliance of our clients' Sales Representatives. Serving as the primary point of contact, I closely collaborated with representatives to ensure seamless communication channels. Leveraging my proficiency in GHX software, I conducted product demonstrations, training sessions, and audits, leading to optimized credential compliance strategies. I actively monitored key performance indicators, generated insightful reports, and promptly addressed client concerns with effective solutions. Additionally, I played a crucial role in training sales representatives on best practices and industry trends, meticulously documenting client interactions and progress.

Greater Atlanta Area

As a Customer Success Manager at Bernard Health, I formed strategic partnerships with dialysis clinics nationwide, successfully enrolling more than 900 patients in high-quality, cost-effective health insurance plans. I acted as a pivotal liaison between US Renal Care, the American Kidney Fund, and health insurance companies, addressing issues related to patient application acceptance and payment transactions.Simultaneously, I played a pivotal role in the growth of the Bernard Health brand in Atlanta, GA. Through proactive community engagement and strategic partnerships, I successfully acquired clients and increased brand recognition. Additionally, I provided personalized guidance for navigating complex health insurance landscapes to individuals and families, staying up-to-date with evolving regulations to provide clients with well-informed assistance.

Macon, Georgia Area

Georgia College And State University

Milledgeville, Ga