Carrie Li Email & Phone Number

Richmond Hill, On, Ca

Calgary, Alberta, Ca

I work with clients to achieve their fitness and wellness goals. I aim to help clients be the best version of themselves and create a healthy relationship with their self-image.

Thornhill, Ontario, Ca

Coordinate and assist a team of Product Training Coordinators with completing their deliverables in an AGILE environment.Use analytical and problem-solving skills to shape and deliver a robust and effective Learning Management System (LMS).Implement and continuously improves processes and tools for training deliverables such as training webinars, weekly departmental training, and internal release notes for upcoming product releases.Monitor metrics and team productivity to identify areas for improvement and coaching team members where necessary.Collect statistics per team member's performance and conduct annual performance evaluations with each team member, alongside Human Resource.Provide the Manager of Technical Communications with reports and in-depth feedback for individual team members.

Thornhill, Ontario, Ca

- Responsible for the planning and implementation of internal training initiatives, with the overall objective of continually raising foundational product knowledge of individual teams and departments.- Plan, create and implement training courses and material for each team/department.- Communicate patch and sprint releases to everyone in the specific teams/departments.- Review/maintain all department training materials, ensuring that we are continually adding/changing content throughout both product and process changes.- Actively seek current training methods and best practices to facilitate training employees.- Configuring/updating training curriculum for each team/department on the Learning Management System (LearnDash).- Translating difficult technical terms to terminology understood by most for easier absorption of the materials being learned.- Review and approve updated external documentation for accuracy, and provide adjusments for our customers to better understand the knowledge provided.

Thornhill, Ontario, Ca

- Manage onboarding and project timelines for clients who are either converting from another software or brand new businesses- Facilitate personalized online product training that is tailored to the client’s business needs with Citrix GoToMeeting- Utilize Zoho software to manage client projects- Keep clients informed on how their transition is coming along every step of the way via email or phone- Collaborate with other departments to resolve any onboarding related issues (Support, Engineering, Project Manager, Team Leads)- Utilize JIRA to log support issues (customer reported bugs, feature requests, etc.)- Promote and maintain WellnessLiving's high levels of professionalism

Markham, On, Ca

- Successful onboarding and integration of customers onto our software platform. Obtain final customer sign-offs to validate their satisfaction with overall system and on boarding experience- Be a SME (subject matter expert) on configuring and providing training on our software to support and enhance customer’s business success, while recommending best practices.- Provide effective education and training while managing expectations- Prepare training materials and conduct training sessions for customers. Conduct end-user staff and/or management training which includes staging and set up of software, to ensure a smooth installation process and minimize post-installation support requirements- Requirements gathering from customer in order to understand their needs- Working closely with Customer to facilitate data migration and setup of system interfaces- Verify all features, configuration and data accuracy prior to go live dates- Provide on-site training and support for go-lives when required.- Managing project timelines and commitments, while addressing customer issues on a timely basis.- Assisted in the implementation of Wrike as a Project Management system for Book4Time- Log and follow up with support issues using JIRA- Use Salesforce to gather client information and make any updates if required- Liaise with internal and external stakeholders to ensure smooth transition from initial kick-off to go-live- Provide account based documentation to ensure that the customer support team has all relevant information to handle support for client- Supporting our customers’ inquiries through regular, and proactive follow up via email and phone- Assisting internal departments (i.e. sales, product development, etc.) from time‐to‐time in a supporting role- Troubleshoot issues reported by customers and providing solutions- Perform internal New-Hire training- Host online live webinars for new release features- Record and publish client-facing tutorial videos

- Remote training using sharing tools (phone, online)- User documentations including online educational videos and in-depth application testing- Travel to Client site to provide on-site training in a classroom setting- Travel to Client site to provide on-site client Live Support to assist the staff and management team in a real-time environment- Internal training for new hire within the company- Assisting the Maestro Training and Support Teams in resolving client training and/or support issues- Utilizing previous hospitality experience in providing best practices for clients- Client conference calls- Database building and testing to ensure the databases are built according to the client's requirements- Tailor Training Agenda's based on each client's specific needs- Create Implementation Schedules- Create and provide additional training documentations to better assist in the client's education- Discuss with clients on their business needs and tailor the training based on the requirements provided- Software testing and documenting findings to forward to the Development team as a fix- Hosting live webinars of up to 50 attendees using GoToMeeting

- Ensure that fire safety standards and procedures are taught to employees in the event of a fire alarm- Working closely with the VP of Operations to seek effective tactics to market the hotel to attract new business and retain current customers.- Inventory for guest supplies, office supplies and ensuring supplies are always available.- Utilizing effective and efficient problem management skills to approach guest issues and be proactive in preventing issues from arising.- Ensure proper staffing for each shift.- Managing and safekeeping all of the hotel and its guests' confidential information.- Maintaining a healthy and positive atmosphere at the front office by being an exemplary leader and team player.- Excellent communication and coordination skills with various departments in the hotel to ensure the highest quality of customer care is provided.- Performing Night Audit and balancing the hotel's nightly revenue by generating reports and inputting information into various spreadsheets.- Ensure that Quality Assurance of the hotel is being monitored and improved on a daily basis in correspondence to Hilton Worldwide standards.- Facilitate and deliver training to new and existing employees in accordance to Hilton standards.- Continually provide support for team members to grow and achieve high level of morale.- Input data retrieved from reports onto spreadsheets to track and process data.- Organizing and filing data in a highly efficient and methodical manner.- Accurately delivering mail and faxes and other documents to corresponding department and personnel.- Effectively handling high volume of incoming phone calls.- Creating weekly schedules based on the hotel's demands.

- Utilizing OnQ Property Management System to carry out daily responsibilities.- Analyze trends of past years to achieve better forecast for the hotel’s occupancy.- Proper and accurate handling of cash/debit/credit transactions.- Engaging in problem management to achieve the best solution for guest and employee issues.- Budgeting for front office labour cost.- Generate managerial reports and issue to various departments for daily activities and incidences.- Screen and direct phone calls to appropriate department- Accurately handling cash/debit/credit transactions- Respond to emergency protocols in accordance to workplace and Toronto Fire Department standards.- Provide information to guests about attractions, food outlets and activities in the GTA.- Accurately delivering mail and faxes and other documents to corresponding department and personnel.- Reviewing and responding to Guest Assistance files.- Review and update SALT scores and responses- Create front office schedules weekly- Assist employees in adapting to new policy and assist in new training offered by Hilton

- Create reservations- Direct phone calls to various departments- Check guests in/out- Cashiering (cash/debit/credit)- Actively seek solutions to resolve guest issues- Work various functions on OnQ PM system to carry out daily responsibilities- Ensure guests needs are being met and exceeded- Work together with different departments to deliver the best to the guests- Restock the pavilion pantry with snacks and drinks- Assist guests with directions - Provide guests with information about attractions and entertainments and food outlets in the area

Vaughan, Ca

- Resolve guest complaints- Direct phone calls to appropriate department- Check guests in and out- Utilize property management system to carry out daily responsibilities- Cashiering (cash, debit, credit)- Enroll guests into the Starwood Preferred Guest loyalty program- Utilizing Micros POS system for charging food items purchased from re:fuel

- Use of central reservation system and property management system to carry out daily responsibilities- Check guests in and out- Make reservations- Receive phone calls and direct calls to various departments- Cash out and balance float- Prepare key packs for guests checking in- Delivering excellent guest satisfaction- Coordinate with various departments to achieve high efficiency- Assist guests with information about the hotel's surrounding area

Toronto, Ontario, Ca

- Teach students both basic and advanced badminton skills and theory by leading and demonstrating technical drills- Supervision of students to ensure safety- Assure classes begin and end on scheduled time by utilizing effective time management skills- Perform CPR in emergency situations

- Setting up tables for dinner/breakfast- Clearing dirty dishes- Room service- Serving food- Replenish items/stock- Cash/credit transactions- Balancing cash float- Meeting the needs of customers

- Cash customers out- Clean cash area & coffee machine- Take out garbage- Cash till out at the end of night- Bag groceries- Deal with customer conflicts

- Serve food- Clean tables- Prepare food items before shift- Take orders/put in orders- Cash guests out- Receive orders for takeout through the telephone