Carrie (Missy) L. Email & Phone Number

Athens, GA, US

Athens, GA

• Serve as the college’s Quality Enhancement Plan (QEP) Director.
• Develop, propose, and execute a college-wide enhancement plan focused on student success.
• Direct, co-write, edit, and proof the 2024-2028 QEP document for SACSCOC submission and consideration.
• Revise the QEP as needed throughout the project based on feedback, project evaluation, and college strategic planning.
• Supervise and coordinate the activities of the QEP Steering, Budget, Implementation, Assessment, and Marketing Committees.
• Establish requirements, training processes/procedures, communication process, assessment, and reporting process for the QEP.

Athens, Georgia, United States

• Administration, development, and implementation of distance education and eCampus.
• Assign, plan, and direct online learning and e-campus activities to ensure maximum operational efficiency and continuous program growth.
• Prepare online learning, eCampus, CTL, and Blackboard reports in the requested format within the requested time frame demonstrating growth in course offerings and enrollment.
• Develop, assist in development, and recommend changes to college requirements and procedures to effectively meet the goals and requirements of online learning, CTL, and eCampus.
• Define and set goals based on the strategic direction of the college, TCSG, and customer needs.
• Manage the Center for Teaching and Learning, college-wide professional development program, and Freshdesk ticket system.

Athens, Georgia, United States

Online instuctor of FSSE; a course designed for first-semester students to college resources and academic skills necessary to achieve success in their educational and career goals. The course content focuses on study skills, career exploration, goal planning, time management, and financial planning.

Athens, Georgia

• Blackboard learning management system (LMS) administrator.
• College's Distance Education Point of Contact (POC) for Georgia Virtual Technical Connection (GVTC).
• Collaborate with ATC’s IT Department and Office of Registration regarding Banner and Blackboard integration.
• Troubleshoot and respond to LMS user issues.
• Coordinate professional development opportunities for all faculty and staff.
• Develop and execute workshops, training, and print materials for Blackboard and technology available in the Center for Teaching and Learning (CTL).

Athens, Georgia

• Blackboard learning management system (LMS) administrator.
• College Point of Contact (POC) for Georgia Virtual Technical Connection (GVTC).
• Collaborate with ATC’s information technology department and the registrar’s office regarding the Banner and Blackboard integration.
• Troubleshoot and respond to student and faculty issues related to LMS.
• Ensure commitment to the use of information/instructional technology in course delivery by adjunct instructors.
• Serve as the liaison between adjuncts, instructors, and dean.

Athens, Georgia

• Work with dean to recruit, interview, and recommend adjunct faculty for short-term teaching assignments.
• Assist the dean in supervising and mentoring adjunct instructors.
• Ensure completion of adjunct faculty new-hire paperwork, training and payroll procedures.
• Assist orienting and mentoring new adjunct instructors.
• Assist completing classroom observations of adjunct faculty both in-person and online pedagogy.
• Coordinate the planning and developing of semester class schedules.

Athens, Georgia Area

• Serve as liaison between division dean, program chairs, adjunct coordinators and adjunct instructors.
• Ensure college policies and procedures are properly applied and interpreted by adjunct instructors.
• Work with adjunct coordinators to recruit, interview, and recommend adjunct faculty to the dean for employment.
• Work with adjunct coordinators to facilitate completion of adjunct faculty paperwork and payroll procedures.
• Assist with orienting and mentoring new adjunct instructors.
• Assist with completing classroom observations of adjunct faculty both in-person and online pedagogy.

Athens, GA

• Administrative Assistant to the Executive Vice President / Chief Academic Officer
• Support staff to the Academic Affairs Division
• Coordinate, prepare, and maintain minutes of meetings
• Perform administrative tasks for budget, procurement and records retention
• Enter data into BANNER and Excel spreadsheets
• Extract reports, create mail merge and labels

Athens, Georgia Area

• Administrative Assistant to the General Education Division Dean and support staff for the division.
• Prepare offer letters for adjunct instructors
• Prepare and enter payroll requests monthly
• Maintain adjunct instructor records and correspondence
• Assist adjunct faculty coordinators in entering class schedules into Banner
• Management of data gathering, processing, output and storage; both electronically and print copies

Athens, Georgia Area

• Place literature orders maintaining a 96% + rate of accuracy
• Provide customer service and entered warranty claims regarding company products
• Answer e-mails regarding products and programs
• Answer incoming calls
• Transfer switchboard calls to appropriate personnel
• Maintain professional performance in a very fast-paced environment

Athens, Georgia Area

• Maintain good working product knowledge
• Complete applications for QuickBooks Merchant Services
• Conduct second tier training of new employees
• Maintain accuracy and confidentiality of information
• Consistently meet sales goals

Athens, Georgia Area

• Promoted mentor position 12/15/07
• Assist first level agents with customer service inquiries from members regarding their Medicare part D prescription plan
• Guide fellow agents in navigation and use of computer programs
• Adhere to and enforce strict confidentiality laws including HIPAA
• Access Medicare’s database to ascertain Low Income Assistance Levels for potential members
• Maintain call activity log

Bishop, Georgia

• Responsible for tracking all financial transactions
• Chart and compare financial progress using Microsoft Excel and Word
• Maintain business, tax, and financial records
• Record keeping, and all business communications
• Edit, maintain, and publish an internet portfolio of photographs using Adobe Photoshop
• Update business subscriptions

Madison, Georgia

• Department Head
• Understand and implement all federal, state, and local laws and regulations pertaining to registering voters and absentee voting
• maintain strict confidentiality of all records
• register voters and audit voter rolls
• conduct absentee voting, enter credit for voting through state computer system
• draft and implement a yearly budget

Madison, Georgia

• Department Head
• Draft and implement a yearly budget
• Compile and maintain hearing schedule
• Notary public
• Record and maintain meeting minutes

Master Of Education (M.Ed.), Adult And Career Education; Business Education And Information Technology

Bachelor Of Science (B.S.), Integrative Studies

Associate Of Science (A.S.), Behavioral Sciences, Summa Cum Laude