Carrie Lorey Email & Phone Number

Boca Raton, Fl, Us

United States

Drives custom closet sales for Florida market and Arkansas, seven store locations; partners with executive team, national leaders, and key stakeholders on forecasting and sales objectives; manages team of 10 outside sales and design consultants; builds relationships with interior designers, real estate developers, and architects; monitors performance; recruits, and onboards new employees; team development SME.- Increased annual revenue $10M; launched outside sales and design consultant position; created and executed onboarding and targeted training strategies.- Introduced new closet line; served as test market; identified process gaps to improve time from sales lead to close of sale; facilitates topic discussions with national peer group.- Improved customer experience; implemented design software to streamline operations;; achieved 100% end-user adoption.- Achieved 15% YOY increase for trade program enrollments and 4.1% sales increase from trade program members; aligned with national strategy to establish brand recognition. - Increased market visibility and generates leads through ASID membership; served as test market and expanded to South Florida and New York. - Served as SME for Salesforce update; established continued improvements for lead management, design, quote process, and installation.

Boca Raton, Florida

Directed operations, sales, recruiting, and onboarding for $7M Florida store; managed store leadership team of 10 and 40 part-time employees; partnered with national and regional leaders to deliver on organizational objectives; evaluated business trends and performance analytics; coached and trained to best practices and industry compliance; supported sales and training initiatives in new store markets.- Increased revenue $2.4 M; grew custom closet sales category from 10 to 40%; key member to cross functional team to develop and introduce of new product lines; collaborated to draft and implement training across the organization. - Achieved 88% employee retention exceeding industry benchmark 48%; guided and mentored 10 employees leading to internal promotions.- Led training for new store initiatives; trained and onboarded 400 employees across eight store locations.

Houston, Texas

Led training initiatives for flagship Texas location; analyzed performance data to identify gaps and partnered with regional and area directors on sales strategy to meet company goals; designed and curated training for space design, sales, order fulfillment, inventory management, and point of sale.- Oversaw development of store team; managed 15 direct reports; trained on products, sales, design, point of sale and order fulfillment; developed goals for recruiting and hiring.- Traveled to support sales and training initiatives in 12 new store markets, 600 employees; onboarded and coached to best practices; provided feedback to streamline processes and training content.

Houston, Texas