Carrie Patterson Email & Phone Number

New York, United States

Buffalo, New York, United States

Drive innovative strategies and data driven decisions across a 500+ operational learning team. • Led team of learning technologists to implement solutions to improve learning experience. • Led team of reporting analysts to consult with business partners on reporting needs and build dashboards using agile method.• Led team of 50+ documentation leaders and writers through a new operating model focused on using consultative skills with technical writing and operational process knowledge.• Led design, delivery, and documentation standards initiatives to implement processes that drive efficiency, consistency, and standardization in processes.• Led Global Capability Office work stream to create unified processes and secure technology for efficiency in content development, including the investigation on GenAI content authoring capabilities.• Key partner with Enterprise Training, Development and Leadership team in implementing corporate-wide learning technology solutions, include a Learning Management System and Learning Experience Platform.

Buffalo/Niagara, New York Area

Transformed learning experience in support of the Government Operations Business Enablement Team. Created value stories using data, learner feedback, and benchmarking against industry metrics.* Led team of 30+ learning leaders, instructional designers, project managers, and trainers to explore innovative opportunities to close knowledge gaps and address quality errors. * Presented strategies to senior operational leaders using data from internal and external sources to pitch solutions that solve problems and meet business needs.* Supported the execution of the team’s redesign and maintenance of 30+ new hire programs using modern development tools and creating a more collaborative learning environment.* Multiple redesign efforts increased end of class Learner NPS by 10 points and reduced new hire RAMP (number of months for new hire to meet tenured metrics) by 1-2 months within one year. * Created change strategies to support large scale initiatives and gain adoption of desired behaviors.* Recommended and drove initiatives on shared content across functional areas to increase efficiencies.

Rochester, Ny

Managed the creation of communication and training materials for the pharmaceutical and healthcare industries. Includes system training, communication strategies, change management plans, and compliance training.* Led the Interactive Department in online and digital content development. Continuously evaluated team’s productivity to identify opportunities for efficiency and process improvement. * Analyzed processes and identified areas of improvement. Implemented changes that resulted in 5% product margin increase during tenure with department. * Managed, coached, and professionally grew a team of people, ranging from managers, writers, interactive/web developers, and graphic artists. * Conceived and presented to clients optimal communication, change management, and training strategies aligned to their corporate environment. Includes onsite and virtual presentations.* Adapted new strategies for online education as new devices and trends (i.e., social learning) emerged.* Built offshore vendor pool to increase productivity and decrease costs where appropriate.* Created, evaluated, and selected Learning Management System vendor for company.* Grew assigned clients while managing a team of writers. * Conceived and designed communication and training solution for large pharmaceutical company, transitioning a 6,000+ sales force from multiple legacy systems to one system in a virtual (distance learning) format. * Led the design effort on large-scale proposals, resulting in a 90% win-rate for six of the top 50 pharmaceutical companies worldwide. Included presenting solutions onsite with sales team.*Set standards for quality training and communication development at company. * Effectively pulled through stories and scenarios to enhance learner retention and experience.* Developed a range of materials including copy for brochures, eBlasts, eCommercials, web-based training (eLearning), instructor-led training, and reference materials.

Greater Omaha Area

Responsible for the #1 newscast in Omaha. Coordinated reporter stories with the assignment desk, wrote content for nightly newscast, and updated station website. * Worked under daily deadline pressure while maintaining a calm demeanor commended by anchors and reporters. Able to “throw away” an entire day’s work to cover breaking news.* Honed conversational and minimalistic writing style. Wrote attention-grabbing leads and mixed video, graphics, and live reports with skill into a fast-paced broadcast.* Big event coverage included 2008 Presidential election and the Von Maur Mall Shooting (16 straight hours of producing and information gathering).* NE Associated Press Award, Best Newscast for coverage of College World Series stadium negotiations.

Albany, New York Area

Managed assignment desk during overnight hours and produced the two-hour morning newscast. * Worked quickly, efficiently, and independently during overnight hours.* Big event coverage included the arrest of two terror suspects running a mosque in Albany and covering three separate breaking news stories in one newscast.

Albany, New York Area

Reported for independent news service out of New York’s Capitol as part of the Legislative Correspondents Association (LCA).

Master Of Science - Ms, Communication And Leadership

Concentration in Integrated Marketing Communication

Bachelor Of Arts (B.A.), Communication And Media Studies

Activities and Societies: Lambda Pi Eta, Royal Lady Knights, The LamronMinor in Public Relations Concentration in Journalism/Media Studies