Carrie M. Email & Phone Number

Davenport, Iowa, United States

• Develop, implement, and manage social media strategy, including creation of social media calendar
• Assist with creation and management of content for corporate website and "The Royal Neighbor" magazine website
• Create and edit photography and imagery for social media channels and print materials as needed
• Provide social media analytics reporting
• Assist with updating marketing materials for Agent, Member, and Employee use, including product brochures, billing inserts, and business cards
• Co-lead internal jobs production/management ticketing system

Milan, IL

• Setup and managed Michelin, BFGoodrich, and Uniroyal consumer reward promotions
• Developed reports to help Michelin better analyze promotional effectiveness
• Created and improved upon work flows for internal company tasks and client reports
• Created estimates for client purchase orders
• Collaborated with graphic design team to redesign Michelin Tire Reward Center website (desktop and mobile versions)

Remotely

• Provided Client Support for hundreds of organizations - respond to emails, phone inquiries,and troubleshoot software issues
• Added clients to billing system and updated billing data
• Added content, imagery, and other special features to client websites
• Created pages, forms, and navigational structure for client and company websites

Skokie, IL

• Created, planned, and coordinated logistic documentation for regulatory complianceinitiative involving thousands of projects
• Timeline creation for vendors and packaging changes to meet established deadlines
• Created and supervised project flow and verified data accuracy

Champaign, IL And Evanston, IL

• Celect was a great company to work for, but financial problems at the parent company forced Celect to shut down 100 percent of office operations in March 2011.
• Provided Client Support for over 1,600 organizations – respond to emails, phone inquiries,and troubleshoot software issues
• Provided consultation, strategic planning, and training services for more than 1,100 clients toa new web platform
• Created and edited training resources including over 300 FAQs, videos, and webinars
• Website support, including: registering, transferring, and redirecting website domains
• Designed artwork for client websites

Bloomington, IL

• Prepared electronic files for computer-to-plate imaging process to print
• Collaborated with clients to create invitations, postcards, business cards, etc.
• Answered phone calls and client questions

Bloomington, IL

• My employment at Progressive Impressions International ended in May 2008 because of a company-wide reduction in force.
• Served clients, including State Farm, Ameriprise, Caterpillar, and Wachovia
• Ensured layout accuracy for web and print projects
• Maintained layout typography, photography, and page elements for marketing products