Relationship-driven global professional with a background in international trade & diplomacy and luxury tourism prior to COVID-19-related layoff. Available for the right opportunity to share and further develop program management, procurement, and vendor management skills. Passionate about developing products and services that WOW and create loyalty.

-Created innovative and unique multi-day, multi-destination itineraries around the globe, taking inspiration from guest and prospect feedback, market trends, and DMC/partner recommendations-Sent RFPs for accommodations, sightseeing and special events, and compared and negotiated agreements before finalizing contracts-Priced trips in alignment with financial expectations set forth by company owners-When working with new vendors, gathered their history and experience in working with high-end groups while guiding them in delivering first-rate TCS experiences-Communicated with airline partners to ensure feasibility of itineraries while adhering to international aviation regulations-Liaised with internal Marketing team to create printed marketing collateral, website content, and social media content-Organized and led virtual launches for new trips for all permanent and contract employees around the globe-Traveled internationally up to 10% of year as required for tour departures, tour escorting, scouting, and attending travel industry conferences

Continued to support the Operations and Guest Services teams, as in the Operations Assistant position, with added responsibilities, including:-Assisted with the writing and editing of preliminary and final program letters that are sent to all DMCs and hotels on each program-Assisted with creating preliminary itineraries-Provided support to check-in staff and destination scouting staff, as needed

Assisted Program Managers with trip logistics, including:-Created trip manifests, lists, and documents used by Expedition Staff before and during the trips to ensure the trip runs smoothly and guests are given the best experience possible.-Assisted with the creation of Daily Programs, the daily schedule given to guests as a reference for all activities and crucial destination-specific information-Became proficient with Softrip, a reservation system software used to keep track of guests' reservation and allow for easier invoicing.-Maintained Dropbox folders containing all operational and guest services information needed for Expedition Staff and office staff while the trip is out on the road-Finalized and organized landing cards for each destination-Communicated directly and professionally with hotels and DMCs around the world to request and confirm accommodation and FIT requests from our guests-Organized and compiled physical folders for Expedition Staff to reference while on the road-Maintained a professional manner and positive attitude while dealing with sudden and last-minute changes to itineraries and guest lists

-Facilitated 100+ transactions for customers and non-customers on an averagedaily basis, including transactions involving the buying and selling of foreigncurrency-Met sales goals by identifying customers' individual financial needs andproviding appropriate solutions-Cooperated with the Banking Secrecy Act and additional federal laws toensure the legitimacy of all transactions-Adhered to all financial privacy laws, compliance requirements, and banksecurity procedures at all times

-conducted market research (American and Austrian markets)-wrote briefing memos for Counselor for Commercial Affairs Thomas Brennan, Ambassador Alexa Wesner and Deputy Chief of Mission Lee Brudvig-updated secure office databases-helped create the 2014 Country Commercial Guide for Austria-helped prepare materials for the 2014 International Franchise Expo in New York City -translated CVs, resumes, speeches, and briefing memos from German to English-maintained confidentiality at all times and adhered to U.S. Government protocol

-Worked with the FPDS (Foreign Policy and Diplomacy Service) and DFATD (Department of Foreign Affairs, Trade and Development)-conducted market research and compiled spreadsheets on companies vital to Canadian-US cooperation in the Pacific Northwest-wrote briefing memos for the Consul General regarding upcoming visits from corporations and upcoming travel arrangements-Helped create a briefing memorandum and itinerary for Patrick Borbey, Chair of the Arctic Council's Senior Arctic Officials, to aid in his participation at the 2013 PNWER (Pacific Northwest Economic Region) annual conference -researched and compiled lists of Canadian businesses, entertainers, etc. with ties to the Seattle area or upcoming visits-helped launch the official social media campaign of the consulate; advised on social media trends and strategies for gaining more views, likes, and followers