Carrien Broyles Email & Phone Number

Serving as a consultative technical expert, resource, and liaison between the WorkSource centers and the Workforce Operations Division. The Center Operations Technician must be knowledgeable on the systems used in the WorkSource Centers as well as agency policies, procedures, and rule and law that are relevant to the work that staff in WorkSource centers do. Develop and maintain expert level knowledge on relevant systems used in WSO offices or within the Workforce Operations Division Develop and maintain operational manuals in coordination with program coordinators, trainers, and other technicians to ensure that the knowledge and resources available to staff and managers is up to date and consistent statewide. Work closely with Area Managers to evaluate Workforce Operations services and operations that are delivered in the WorkSource Oregon Centers and recommend plan actions to ensure alignment with Workforce Operations program goals, WorkSource Oregon Standards, and compliance with regulations. Evaluate forms and record systems to make certain they comply with program intent and regulations; identify deficiencies; decide content of forms; design or work with graphic designers to draft operational forms. Write a variety of correspondence to WorkSource staff, external customers, and administrative staff and for the Division Director based on law, regulation and policy, program knowledge, investigation and research. Support statewide or regional initiatives by participating in workgroups to contribute knowledge and ideas that help the group meet the project objectives.

Ontario, Oregon, United States

Review and Analyze TAA (Trade Adjustment Assistance) , WIOA (Workforce Innovation and Opportunity Act), Federal, and Title III (Wagner Peyser) Programs that are delivered through WorkSource Oregon Centers. Responsible for analyzing all program related legislation for compliance with state and federal rules and regulations.Participate in strategy-specific workgroups to analyze data and identify quality process improvements.Work with Program service providers to help them understand program guidelines and protocols. Interpret and provide detailed explanations of program rules, regulations, policies and procedures.Monitor the program performance outcomes to align program design and service delivery to meet local program and partner goals and strategies.Apply comprehensive knowledge in understanding, interpreting, and communicating complex laws, rules, and regulations as well as department policies governing program rules and regulations as appropriate for local service delivery.Develop area outreach plans that include TAA, WIOA,Federal and Title III programs to market to employers and leverage the work-based learning and WorkSource partnership resources by identifying training needs and opportunities that will align job seekers skills with employer needs.Respond to requests for program information, provide technical assistance and explain program guidelines and processes.

Ontario, Oregon

Apply knowledge of state, federal, non-profit, and educational programs to benefit and guide job seekers and employers to applicable resources. • Business Services including recruitment services, providing access to technical assistance, access to labor market and economic information and analysis, help to secure federal tax credits, and help to offset training costs. • Develop strategies for engaging with businesses, serve as point of contact for WorkSource Services.• Collaborate with partner organizations for effective delivery of services. • Engage, inform, and assist, emerging, current, and transitioning workforce to find and access suitable work.• Outreach to business, community, and job seekers. Including coordinating and hosting, Employer Spotlights, Career Fairs, Hiring Fairs, Workshops, and other events. • Curate and create content for Social Media • Interview a high volume of job seekers and collect detailed occupational information about previous jobs. Determine job seeker's transferable skills, interests, and employment goals. • Identify barriers to successful job search and facilitate job seekers exploration of possible solutions to address the barriers. • Use knowledge of labor market, available education/training programs, and customer interests/talents/skills to uncover potential career paths and create plans.

Fruitland, Id

• Analyze industry and business conditions assist in the formulation of business strategy • Guide and plan for business growth, finding and establishing next level services and supports• Research, analyze, advise on financing options • Assist with identifying and purchasing/upgrading trucks, trailers and other equipment• Track IFTA and other fuel/weight/oversize/mileage tax information• Maintain awareness of oversize/overweight restrictions and requirements in the Western Region.• Assist with logistics, load planning and booking• Bookkeeping, QuickBooks• Technical support

Ontario, Or

Provide grant funded services that address the social detriments of health, increase access to health care and community services.

Ontario, Oregon

Designed, developed, and implemented a dynamic grant funded Career Center program. • Researched extensively to support success. • Applied knowledge of state, federal, educational, non-profit programs to provide services.• Worked collaboratively to develop program aspects that met the needs of all user groups, administration, faculty, students, alumni, employers, partner workforce agencies. • Point of contact and liaison for Trade Act contact, provided career services to Trade Act participants, provided technical information to campus contacts about Trade Act. • Served as a college representative for the Workforce Local Leadership Team developing operational standards.• Reviewed program activities quarterly, analyzed program outcomes to verify federal/state/grant requirements were meet. Maintained detailed and complete records of activity and outcomes.• Solicited feedback, listened to stakeholder frustrations, recommend corrective action, follow-up, and performed follow through. • Utilized knowledge of training methods and theories to facilitate student and community learning. • Developed teaching curricula, lesson plans, and other classroom materials for short courses. • Created program awareness with effective outreach on campus, in K-12, and in community, including presentations at professional organizations. • Served as a mentor, educator, navigator, advocate, and coach. Participated in recruiting efforts.• Co-coordinated and co-lead BOLI Women in Trades group for H.S. students, chaperoned summer camp and Trade Fair, developed and delivered activities and trainings, mentored. • Implemented National Alliance for Partnerships in Equity STEM pipeline training.• Advised students and community members on career paths and education options.• Engaged in extensive outreach to business to facilitate student placement. • Developed and implemented a range of marketing operations, advertising, and public relations, including website and publications.

Ontario, Oregon, United States

Utilized project and change management processes to initiate and lead operational changes. Point person for change from Compass to Accuplacer software change.• Assessed needs of the Center, researched, and developed program aspects that met the needs of all user groups, administration, faculty, students, and other users.• Presented plan for improved services, operations, access, and cost effectiveness.• Recognized the need for change management, developed project goals, timelines, and measures of success.• Worked with contrarian and adversarial faculty to develop trust, functional relationships, and open communication channels for collaborative work.• Facilitated highly charged meetings to solicit feedback, listen to stakeholder frustrations, identify needs, assess willingness to change, separate out unrelated areas of frustration, look for and identify common goals and points of agreement, gain consensus, even if support for change was non-existent.• Met one-on-one or in small groups for relationship building, common goal re-enforcement, and providing benefit information.• Initiated changes, followed-up by surveying user groups, analyzed, adjusted and moved forward.• Collected and analyzed usage data to determine staffing levels and hours of operation.• Solicited feedback, listened to stakeholder frustrations, recommended corrective action, took action.• Reviewed financials, determined need, established financial controls.• Assembled and authored standard operating procedures manual.• Developed or updated all supporting documentation and processes for data collection, operations, and reporting.• Developed communication plan, materials, delivered, sought feedback, adjusted and improved.• Trained staff and user groups on changes.• Attended statewide meetings for Testing Center Coordinators, learned new assessment software.• Handed-off the Testing Center Coordinator role to a staff member I developed. Provided on-going support.

Ontario, Oregon, United States

Co-taught HDEV 120 College Survival and Success at Snake River Correctional Institution to justice involved individuals seeking college education. Course Description: College Success is a course designed to increase the student's success in college by assisting the student in obtaining skills necessary to reach his/her education objectives. Topics in this course include time management, communication skills, including emotional intelligence skills, test taking, note taking, memory techniques, study techniques, and personal issues that face many students. This section of the course had support for future employment success embedded into the course materials.

Ontario, Oregon

Program Specialist for adults with disabilities. Placed adults with varying disabilities and co-occurring conditions in competitive employment. • Evaluated and improved department operations, created needed systems, policies, and procedures. Rebuilt trust with partner agencies and organizations. Recruited, hired, trained, supervised staff. • Provided strong leadership. Utilized change management strategies to assist management and staff to transition. • Developed and implemented an intake and tracking process to insure all files were complete and met all licensing and regulatory requirements. • Proactively managed compliance by maintaining files as “always ready for audit”.• Developed and delivered the curriculum for an on-going class designed to build skills. • Tracked billable activities and income generated, submitted billing, and reconciled income received. • Advised clients on strategies for success, stress management, scheduling, conflict management, problem solving, crisis situations, gaining vision for their future, and other topics as needed. • Case-managed for individuals with a broad range of disability, mental health, addiction, and life circumstances. • Served as a member of a case management team for service planning, crisis intervention, and crisis management. • Monitored and reported on status and progress. • Made presentations to other agencies and employers to introduce programs.• Interviewed and evaluated social skills, academic, work experience, and motivation. Recommended assessments, treatments, and/or training to facilitate placements. • Developed and authored employment plans, identified barriers to employment, determined goals, conducted team meetings, and garnered buy-in from participant and other stakeholders. • Developed plans and materials for training; delivered training. Performed retention support. • Planned and monitored budget. Accountable for profitability.

Fruitland, Id

Program Manger providing high quality court appointed drug, alcohol and substance abuse education classes. • Coached and advised participants individually and in group sessions, to assist in overcoming dependencies, making changes, change management, and adjusting to sober life, including healthy interpersonal interaction information. • Developed and delivered curriculum, located and utilized resources such as RADAR and Alcoholics Anonymous.• Interwove a variety of media, movies, TV, music, into the curriculum; to educate, inform, springboard discussion of complex topics, and example that life change is a process. • Referred participants and family to community resources to assist in recovery, for mental health services, and other services. • Case managed participants, reported on participation frequency and engagement.

Bachelor Of Science, Liberal Arts

Sociology/Anthropology and Interdisciplinary Writing; Capstone was writing a grant that got funded.

Associate, Arts