Carrie O'Brien Email & Phone Number

Lampasas, TX, US

Austin, Texas Metropolitan Area

Austin, Texas Area

Austin, Texas

Managed a remote team of up to 70 employees, focused on providing custom curated data to clients. Responsibilities included providing initial training and ongoing coaching to team members and providing reporting and analysis to management. Introduced KPI metrics to the team in order to evaluate performance, manage capacity and control costs. Integrated.

Austin, Texas Area

Led Services Operations team focused on financial metrics and KPIs for the Global Services Operations organizationIntegrated Tableau as Business Intelligence tool for all Client Delivery reportingPartnered with Finance, Business Operations, and Sales Operations teams on cross functional improvement projectsActed as liaison with Finance team on contract.

Austin, Texas Area

Provided global revenue forecasting analytics to Executive Level Management TeamManaged project assignment process for Client Delivery team Provided resource utilization reporting to upper management Created quarterly analytics for capacity planning to upper management Built reports and dashboards for Client Delivery and Executive Level Management Team

Austin, Texas Area

Content Analyst - July 2008-June 2009Moderation Coach June 2009-January 2011Moderation Coach/ Highly Regulated Industries - February 2011 - June 2012Guided new hires through moderation processProvided ongoing training and coaching to remote moderation team including new and tenured moderators in the areas of clarification of client-specific guidelines.

Tested system discrepancies and system enhancementsCommunicated test results to development and management teamHeld daily checkpoint meetings with global development teamPerformed periodic editorial quality checks of website content

Austin, Texas Area

Set up client’s web-based home searchesManaged office email inbox and client databaseFollowed-up with leads via phone and emailCreated reports to determine success of lead generation sources

Acted as main point of contact for Intel’s worldwide processor boxing sites and as liaison between Business Supply Planners and boxing site personnelSet product build strategies based on factory/warehouse capacity and product priorities Negotiated factory capacity, materials and other resources for Intel’s worldwide boxing factoriesImplemented several.

Folsom, CA

Product Planner for several of Intel’s top processors, making build decisions and setting build strategies including where, when and how much of each product should be builtActed as Super User for Planning software toolsFacilitated weekly strategy and business update meetings with worldwide business partners