Stephanie Carrier Email & Phone Number

Sault Ste. Marie, Ontario, Canada

Deliver employment and training support and opportunities with a specific focus toremoving barriers to employment that is intended to increase individuals’ ability to secure long-termemployment. This program is intended to help members who have difficulty finding employment toenhance their skills through training programs and/or on-the-job training.• Provide vocational assessments, counseling, and career planning for individuals receiving provincial Social Assistance and Employment Insurance• Provide employment and training opportunities to Batchewana First Nation Membership• Develop, maintain and administer employment and training client contracts• Develop and facilitate in-house and community workshops, and project presentations• Research grant opportunities and write proposals in collaboration for leverage funding • Research and keep up to date with labour market demands and educational opportunities • Ensure appropriate reporting is provided to ALFDC with respect to the ISET program;• Maintain ISET office space and filing system• Ensure proper maintenance of all ISET financial records in accordance with standard accounting practices and procedures• Ensure records accurately reflect the financial status of the Employment and Training Program and comply with all requirements of law• Maintain all contracts, procurement files, client files, insurance and bank documents, and ensure other financial and correspondence records are maintained and secured• Maintain all T4A’s and Summary Reports, including client reports• Write and submit quarterly financial reports to ALFDC as per ISET program requirements• Direct liaison with the Batchewana First Nation Executive Team regarding ISET program activities and deliverables

Sault Ste. Marie

Effectively work with my department heads of the Front Office, Maintenance andHousekeeping to develop and implement departmental strategies and ensure implantationof the brand service strategy and brand initiatives. As the Senior Rooms OperationsManager, I ensure that we meet the brand’s standards, target customer needs, ensureassociate satisfaction, and focus on growing revenues and maximizing the financialperformance of the department. As a member of the Leadership Team, I develop andimplement property-wide strategies that deliver products and services that exceed theneeds and expectations of the customer and associates and provide a return on investmentto the owner and Marriott International.

Sault Ste. Marie, Ontario

Handle complex social and local corporate catering opportunities that are above sales officeparameters. Contract and close local catering and social business and verifies that businessis turned over properly and in a timely fashion for quality service delivery. Achieve cateringrevenue goals by actively up-selling each business opportunity to maximize revenue.- Responsible for preparing monthly sales reports in accordance with corporate reporting standards, including sales activities, sales action plans, key account development strategies and relevant sales intelligence.- Continuously achieving individual sales targets as set out in the yearly business plan for Delta Sault Ste. Marie Waterfront and Conference Centre.- Responsible for the negotiation & sale of all hotel services & facilities to a pre-determined group of accounts and markets, through a strategic & targeted effort.-Develop and maintain relationships with clients by quickly establishing a positive rapport.- Daily yield of guest room and meeting space to ensure optimum potential of revenue.- Coordination of function details and communication to all departments.- Development, implement and deploy creative ideas and menus for client meetings. - Subject Matter Expert and Reporting Rockstar for Delta Sault Ste. Marie Waterfront and Conference Centre; ensuring all components of programs are being effectively utilized throughout the hotel.- Assist in promotional functions and entertainment for customers as required, and work to increase Delta Sault Ste. Marie Waterfront and Conference Centre profile at key industry functions.- Recommend and evaluate promotional activities, collateral material and sales opportunities addressed to support planned objectives.- Ensure superior service delivery to all accounts through consistent inter-departmental communication & follow up with customer.

Sault Ste. Marie, Ontario

Perform general office duties to support Sales & Marketing Team (e.g., filing, sendingemails, typing, faxing, copying). Prepare sales-related documents throughout the salesprocess (e.g., proposals, contracts, or banquet event orders). Promote awareness of brandimage internally and externally. Gather materials and assemble information packages (e.g.,brochures, promotional materials). Use sales techniques that maximize revenue whilemaintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verifyinformation (e.g., commissions, leads, third parties) in software involved in the sales process.Answer guest questions about property facilities/services (e.g., hours of operation, ratesand room types, packages, promotions, entertainment, restaurants, special events). Serve asthe point of contact for clients and communicate with them by phone and email to respondto questions and requests.

Sault Ste. Marie, Ontario

Process all guest check-ins, check-outs, room assignments, and room change/late check-outrequests. Secure payment; activate/reissue room keys. Ensure rates match market codes,document exceptions. Verify/adjust billing for guests. Communicate to appropriate staffwhen guests are waiting for an available room. Advise guest of messages. Clear departures incomputer system. Coordinate with Housekeeping to track room status and guest concerns.File guest paperwork or documentation. Operate telephone switchboard station. Run andcheck daily reports, contingency lists, and credit card authorization reports. Supply guestswith directions and information. Answer, record, and process all guest calls, requests,questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.Arrange transportation for guests/visitors. Count and secure bank at beginning and end ofshift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, andprovide change. Notify Loss Prevention/Security of any reports of theft.

Sault Ste. Marie

Career And Employment Coach Certificate (Cecc)

Certificate, Indigenous Employment And Workforce Development

Project Management