Carrie Ross Email & Phone Number

An award-winning General Manager, I lead teams through fast paced work assignments that meet business needs and guarantee customer satisfaction. Skilled in cross-functional supervision, I am an expert at seeing the “big picture” and coaching departments to meet and exceed operational goals.A natural at establishing and building relationships, I meet others with ease and engage effortlessly with customers, business partners, direct reports, and senior level management. ✔I KNOW HOW TO MANAGE PEOPLE. I don’t just manage them, I coach, mentor, support, motivate, and work side-by-side with them. I am the manager that employees want to work for. I have an outstanding employee retention rate based on my ability to provide hands on training while enforcing performance-related issues. ✔I UNDERSTAND DAY-TO-DAY BUSINESS OPERATIONS. I continuously seek improvements, look for growth opportunities, and drive customer loyalty. My aptitude is proven in my experience turning around an underperforming property into an award-winning location recognized for customer satisfaction with $2.5M annual revenue. ✔I SOLVE COMPLEX COMPLAINTS. I drive the customer experience by resolving issues with poise in fast-paced, high pressure environments. I am able to anticipate issues and develop proactive solutions that maintain operational goals and deliver service excellence. ✔MY TOP COMPETENCIES• Accountable for my team and self• Organizational Skills with impeccable Attention to Detail• Time Management while juggling multiple tasks and projects• Interviewing, hiring, and onboarding• Leading and developing dedicated teams• Adherence to KPIs✔MY DISCstyles LEADERSHIP ASSESSMENT:• Flexible Problem Solver• Excellent Team Player• Supply a positive sense of humor• Ability to motivate others with excellent verbal skills• Capable of handling pressing problems in a casual manner✔Targeted Jobs and Industries: Call Center | Airline | Customer Service Supervisor | VP of Operations | General Manager

Listed skills include Hospitality Management, Hotel Booking, Hospitality, Customer Service, and 9 others.