Carrie Scheitrum, Mba, Pmp Email & Phone Number

Philadelphia, PA

Philadelphia, PA

Philadelphia, Pennsylvania, United States

Provide strategic consulting, business analysis, and solution design for top Enterprise level SaaS and Healthcare Life Science companies. Develop and deliver consultative assessments and recommendations to drive optimization and incremental revenue. Design and present comprehensive and global solutions coupled with highly compelling business cases and.

Greater Philadelphia Area

Moved from a more technical role to expand my project management knowledge and tool set. This allowed me to challenge myself with new and changing implementations. In this role I develop, implement, and support strategic implementation and launch project plans by working across functional teams.~~ Role Defined ~~ - Oversee large-scale change requests.

Remote - Philadelphia, PA

• Serve as a trusted adviser for both internal and external clients
• Point of contact for clients for any technical or data related items
• Partner with data analyst to review and implement changes to the data structure and CRM
• Work with managed services team to determine appropriate system changes
• Track and prioritize all open cases through the SFDC site, identifying any recurring issues and recommending solutions
• Review all feedback and suggest improvements

Remote - Philadelphia, PA

• Lead onsite White Glove support team for Renew launch in China
• Client point of contact for troubleshooting of launch issues
• Developed and maintained project plans for various launches
• Presented closing presentation at onsite conference room pilot for large international client (CRP)
• Part of the Renew White Glove support team at various international offices
• Participated in QA testing and logging of issues prior to releasing to the client

Remote - Philadelphia, PA

• Provided training for internal users on specifically developed client technology
• Created Level 1 and 2 process documentation for client technology roll outs
• Documented use cases and test cases for multiple clients
• Participated in QA testing and logging of issues prior to releasing to the client
• Trained Resellers both online and onsite on specifically developed Channel Portal software
• Co-Lead an onsite Genesis Program for a major client to provide consistency in worldwide processes

Greater Nashville Area, TN

• Trained new Sales Support Reps and Sales Reps and provided continual mentoring
• Proposed best practices and create knowledge base for reps
• Collaborated with Director to develop platform to expand ServiceSource’s footprint into client
• Created a Level 3 Process Document for client current process
• Built and maintained strong client relationships

San Francisco, CA & Nashville, TN

• Used both client and ServiceSource data sources to develop up-sells and locate co-term opportunities
• Employed knowledge of process to streamline and update best practices
• Mentored new reps
• Founding Member of additional North American Service Center, Nashville, TN

Cupertino, CA

• Performed high level project analysis for Time Burn rates /Loss Contract/ Expense percentages
• Worked directly with Regional Consulting Manager to review status of accounts and ran staffing calls
• Active contributor in the assimilation of consulting organizations as a result of two acquisitions
• Trained new Staffing Coordinator and administered continual mentoring to staff

Cupertino, CA

Executive Mba

Ba, Speech Communication

Activities and Societies: Minor in Psychology, Student Community Services, Speech Communication Board, College of Liberal Arts Ambassadors