• Working with and in IT to make quick, efficient, and positive solutions for technological needs.• Coordinated with team members to ensure project milestones were met, including organizing meetings and tracking progress.• Assisted in deploying and configuring software and hardware solutions for academic and administrative departments, enhancing campus technology infrastructure.• Facilitated communication between campus IT departments and CDW-G, ensuring clear understanding of project goals and requirements.• Led campus-wide IT initiatives, such as upgrading classroom technology or implementing new learning management systems, enhancing the educational experience.

• Provide first-line support for customer inquiries via phone, email, or chat.Troubleshoot hardware, software, and network issues with customers.• Guide customers through step-by-step solutions to resolve technical problems.• Document customer interactions, issues, and resolutions in a ticketing system.• Escalate complex issues to higher-level support or specialized teams.• Maintain up-to-date knowledge of company products, services, and technical support policies.Perform remote diagnostics and repairs using remote support tools.• Assist with software installations, updates, and configurations.• Security Clearance• Support the setup and configuration of new devices and systems for customers.• Maintain a high level of professionalism and empathy when dealing with customer issues.

• Enlisted as an Officer Candidate with a specialization in Satellite Communication Systems.• Active Security Clearance.• Carville Unit Social Media Committee

• On campus organization that caters to black and latinx computer science students• Organized skill-enhancement meetings and career development initiatives.,• Allocating funds to various projects or departments based on organizational Priorities.• Collect, store, and document all cash and transactions.

•Coordinating fundraising activities/events and creating strategic relationships with donors.• Collects data and information to focus on the donors, events and venues.• Administrative duties: project management and event coordination.

•Deliver excellent customer service experience to each and every very customer.•Knowledgeable of past, current, and future products offered.•Cash-handling at register.

•Providing timely and accurate responses to customer questions and concerns.•Keeping the front-end secured and organized.•Money-handling and counting at the end of every shift.

• Volunteer program specializing in guiding and guiding high school students to better national scores and gain entry into desired colleges.• Served as role model for mentees by demonstrating strong values and ethical standards.• Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.