Carrie Stead Email & Phone Number

Cleveland, OH, US

Cuyahoga Heights, Ohio, United States

Cleveland, Ohio, United States

Streetsboro OH

Leader of leaders with direct reports of 5 managers and up to 75 hourly associates in a facility that processes over 1M large product units per year. Supplied product to 90 retail stores in 7 states, local home delivery fulfillment, along with 4 satellite delivery centers. Responsible for all inbound and outbound processes exceeding all customer.

Manages the customer experience for 5 Best Buy delivery centers. Responsible for the Warehouse Clerical Staff at 723, 3PL relationships, retail partner relationships, escalation and delivery issue immediate follow up and resolution, and am the home delivery systems SPOC.

Streetsboro Ohio

• Provide daily leadership to customer service staff handling all home deliveries, store relationships and system issues. Responsible for managing human resources processing including coaching, performance assessments.
• Reduced center’s Customer Service labor by 35% by piloting an Auto-Dialer system that went nationwide shortly after our success in 2013.
• Selected as a trainer for Best Buy’s new White Glove Delivery initiative 2014, training and implementing process to 5 centers and 3PL contractors.
• Lead Retail District trainings for 15 Cleveland area stores implementing a uniform SOP for Home Delivery procedures.
• Chair the Employee Engagement Committee planning monthly events, parties, activities, community events and the annual Employee Picnic staying under budget while still being extremely successful events receiving a.
• Member of the Damage Committee planning ways to prevent damage, reduce costs, and streamline safer processes, receiving a score of above expectations for efforts put forth in my last performance review.

Streetsboro Ohio

• Supervised non-exempt employees in all aspect of warehouse operations including: receiving, stocking, order processing, shipping, inventory and operational loss prevention initiatives. Responsible for planning.
• Used labor management processes to coach, train, and motivate team to reach and exceed goals improving UPH annually.
• Collaborated with general manager and corporate office team to provide input into the planning of the layout for our new building in 2010.
• Managed the movement of all products from old warehouse to new warehouse in 2011. Project was finished ahead of time and was recognized by Best Buy leadership as a smooth transition.
• Selected as system trainer for the implementation of a new inventory system. Recognized by Best Buy leadership for dedication to the project and coaching skills.
• Selected as a trainer to lead, and implement Aubrey Daniels performance management system.