In my role, I oversee the entire lifecycle of ResWare project implementation, integration, and ongoing maintenance. I'm responsible for evaluating and refining business workflows to maximize efficiency. Managing critical system components such as document templates, fees, and access rights hierarchy is a key aspect of my work. Resolving system discrepancies and ensuring smooth communication channels are paramount to maintaining top-notch system performance. I conduct thorough analyses of business requirements to inform future system developments strategically. Additionally, I proactively address potential disruptions caused by software upgrades and foster strong relationships within the business and with external partners.My key accomplishments are as follows:• Led continuous improvement initiatives that significantly reduced costs and enhanced productivity.• Collaborated with business units to test and validate newly developed functionalities.• Oversaw system development and ongoing maintenance across five distinct corporate divisions.• Communicated technical proposals and system changes effectively to both team members and management.• Initiated and led configuration of ResWare system as senior team member, ensuring alignment with corporate objectives.

I spearheaded a transformative project by defining parameters and aligning executive expectations. Transitioning our systems from outdated software to ResWare was pivotal, boosting efficiency and adaptability. Engaging with various stakeholders, from vendors to underwriters, I orchestrated strategic integrations to streamline operations. Fostering cross-functional collaboration, we enhanced knowledge sharing to meet project demands. Crafting meticulous timelines and allocating resources meticulously optimized project delivery. Comprehensive documentation, covering everything from product launches to risk mitigation, ensured seamless communication throughout the endeavor.My key successes are as follows:• Led development and deployment of ResWare, a title production system, transforming business operations.• Oversaw comprehensive project management for ResWare implementation, ensuring seamless execution from inception to completion.• Supervised timely completion of project deliverables, coordinating activities across multiple teams.• Spearheaded multiple initiatives to enhance system reliability and drive continuous improvement while reducing operational costs.

I led compliance audits, working closely with clients, underwriters, and state regulators to uphold legal standards. I meticulously prepared and submitted client RFPs, ensuring every detail was flawless. Developing departmental procedures in line with financial regulations, I aimed to enhance operational efficiency. Coordinating with various business units, I refined and finalized audit responses, guaranteeing compliance and accuracy for external submission. It was about meticulous attention to detail and collaboration to achieve regulatory alignment.My key contributions are as follows:• Oversaw a diverse team of five members, directing activities related to training, claims management, billing, and internal audits.• Developed an internal audit program compliant with state laws, RESPA guidelines, and underwriter expectations.• Designed a centralized database for streamlined management of frequently used questionnaire responses, enhancing productivity.

In my role, I crafted and disseminated job aids and instructional materials, streamlining task execution for system users. I provided hands-on support, swiftly resolving technical issues for both staff and management. By tackling discrepancies in system operations, I bolstered reliability and user satisfaction. Additionally, I delivered crucial industry and software training to new hires within my division, ensuring our team's competencies aligned seamlessly with organizational standards.My key achievements are as follows:• Delivered comprehensive classroom and laboratory training to 350 staff members, facilitating adoption of two advanced computer systems, including SoftPro and a proprietary platform.• Implemented streamlined processes in collaboration with company's outsourced division in India, boosting efficiency and cross-regional integration.• Conducted remote training sessions via Webex for personnel across two off-site locations, enhancing operational consistency and knowledge sharing.

I meticulously analyzed periodic reports to pinpoint and resolve financial discrepancies. I took charge of guiding an intern through the recovery of delinquent accounts receivable, exceeding 90 days, thereby improving our fiscal operations. Additionally, I facilitated monthly strategic reviews with the management team, collaborating to devise and execute corrective measures aimed at minimizing financial losses. It was a proactive approach that fostered efficiency and financial stability within the organization.My key successes are as follows:• Led a compliance-focused project team during state audit, ensuring thorough examination and documentation of 2,000 files within tight three-week deadline.• Recovered $35K annually from misapplied recording fees across multiple jurisdictions, optimizing revenue retention.• Reconciled over 750 financial discrepancies monthly, addressing both shortages and overages to maintain fiscal accuracy.• Executed rigorous monthly audits on 150-175 client files, verifying accuracy of transactional fees recorded at closure.

• Created job requests through ATS (Virtual Edge) and post job requests within online job boards• Recruited& interviewed for jobs that included administrative, merchandising, demonstrations, and management positions• Conducted candidate searches through our company website, networking, cold calling, contacting local businesses and community organizations, and sourcing job boards• Managed all aspects of the hiring process: prescreening, resume, application, behavioral assessments, offer letters, on-boarding paperwork, rate negotiations, and offer extensions• Met and exceeded weekly recruiting goals - total hires over 1,300• Assisted in training new recruiters with ATS and procedures• Recognized for exceptional customer and manager support - received company recognition

• Facilitated problem resolution by maintaining communication flow between clients, customers, and Business Managers• Analyzed reports for sales forecasting, planning, and budgeting• Maintained claims, deductions, and reconciliation processes by meeting client and customer expectations through maintaining accurate records• Assisted Business Managers in presenting products at trade shows