• Managing all phases of post-sales client implementation and support, including data import, software and report customization, client training, and identification of additional services and products to meet specific client needs• Partnering with client contacts at all levels to ensure a successful implementation. Working closely with developers to address client issues and identified bugs, including documentation of needed changes, post-install validation, and follow-up with clients to ensure their concerns have been addressed appropriately• Deepening ongoing relationships with clients through repeated follow up and check-ins, both to ensure continued satisfaction with their current suite of services as well as identify opportunities for further training, sales, services, etc.• Providing regular updates to senior management regarding current implementations and support volumes, noteworthy client developments, and anticipated future volumes based on current sales. This includes updating all appropriate dashboards to ensure management has a clear view of activity in the client space in order to allow good decision-making.

Managed all accounts receivable and payable using web-based financial software, monitoring past-due accounts and creating weekly, monthly and annual financial reports for use by senior management

Organized and oversaw all aspects of fundraising events

• Consulted with department heads to determine training needs, including creation of deliverable timelines to allow for appropriate staffing levels• Created and delivered curriculum based on departmental need, with class sizes ranging from 10‐30 associates• Managed all aspects of training events including securing classrooms and technical resources as well as identifying and scheduling subject matter experts to deliver targeted presentations