💡 Carrie Warner work email
- Valid
- Valid
- Valid
- Valid
💡 Carrie Warner personal email
💡 Carrie Warner phone numbers
I empower people with knowledge by learning something technical well enough to teach it forward. I love what I do for a living.While the medium has changed over the years, from hard copy manuals, PDFs, and online help, to wikis, websites, and content management systems, the goal remains the same: deliver collateral that meets target audiences where they are, and lead them to success with a product, tool, or technology.At Mattermost, I drive the development and delivery of technical product and developer documentation, product voice and tone, and product translation. I collaborate with leaders across Product Management, Engineering, Marketing, Sales, QA, Technical Support, and Customer Success, as well as cross-functionally coach and mentor colleagues across the organization on communication excellence, process at scale, and identifying the audiences consuming one’s craft.I'm a professional communicator with a degree in Rhetoric and Professional Writing from the University of Waterloo. I spent the first half of my career translating complex information into information that is consumable, engaging, and immediately valuable for a variety of audiences. I’m now learning to lead others through their own career journeys in technical writing, UX writing, product training, and localization.
-
Senior Technical WriterMattermost Nov 2020 - PresentPalo Alto, California, Us -
Technical Communications ManagerTulip Jun 2020 - Nov 2020Kitchener, Ontario, Ca -
Principal Technical WriterTulip Jul 2018 - Jun 2020Kitchener, Ontario, Ca
-
Senior Technical WriterTulip Dec 2016 - Jul 2018Kitchener, Ontario, Ca
-
Senior Technical WriterPtc Nov 2014 - Oct 2016Boston, Massachusetts, UsI led a globally distributed writing team developing cloud-based user assistance materials for a product released every 4 weeks. The writing team worked closely with interdisciplinary members of UX Design, Development, Product Management, Marketing, Pre-Sales, and Training worldwide to design, plan, and deliver valuable, compelling product user assistance, and ensure that all contributors are aligned to the same strategy, messaging, and design principles.We developed and maintained the following types of deliverables: - Guided user experiences through product-wide microcopy. - Graphic overlays with short, focused tips that introduce first-time users to key functionality.- Web-hosted release notes that describe the benefits of new features and functionality each release.- Short product and conceptual overviews, what’s new highlights, and tutorial-style training videos.I also contributed to a flagship application lifecycle management solution. The globally distributed writing team planned, researched, created, and maintained an extensive set of enterprise product documentation consisting of 2000+ pages of technical content across a variety of formats including guides, help, and command line man pages.A typical day included working with global scrum teams in an agile product development environment on multiple projects simultaneously and adjusting to constantly shifting priorities.My writing teams worked together to evaluate, standardize, simplify, document, and maintain key departmental, project, and team processes to improve and optimize the efficiency of documentation delivery. -
Technical WriterAimetis Mar 2014 - Oct 2014Researched, authored, and illustrated single-sourced software and hardware product documentation including: online help systems, user and installation guides, quick start guides, knowledge base articles, release notes, and training materials across all supported languages.Provided comprehensive technical and language reviews for product documentation, marketing collateral, and press release content.
-
Director Of Corporate CommunicationsBannister Lake Feb 2013 - Jan 2014Cambridge, Ontario, CaPlanned, managed, and contributed to the delivery of external communications, sales, and marketing initiativesExpanded message and content pathwaysIncreased inbound traffic via content marketing and social media campaigns.Researched, developed, edited, delivered, and maintained: Press releases, customer deployment case studies, customer stories, company news releases, product & solution brochures, trade show collateral, website copy, end user product documentation & training materials, SOPs, scope of work responses, RFPs, and OEM support collateral -
Technical Communication SpecialistMedicalis Corporation Nov 2008 - Jan 2013Kitchener, Ontario, CaDesigned, developed, and maintained all external end user materials across all enterprise solution offerings and SaaS deployments, related applications, integration plug-ins, and administration consoles, as well as internal tools and documentation processes.Produced technical product training videos and deployment-specific training collateral. -
Documentation ManagerRdm Corporation Oct 2007 - Nov 2008Waterloo, CaResponsible for hiring and managing full-time and contract writers; provided writing supervision, leadership, training, and mentoring to a small group of direct reports, including annual performance evaluations, setting individual staff and departmental goals and objectives, and project resource allocationTransitioned department from from linear to topic-based, structured authoring for all product documentation.Continued to perform Senior Technical Writer's duties as outlined below -
Senior Technical WriterRdm Corporation Jan 2005 - Nov 2008Waterloo, CaImplemented and maintained single-sourced documentation set for flagship product line, including web-based client, desktop client, and server-side products and services including OEM and custom branded solutions.Developed and maintained internal documentation development and deployment processes, new employee handbook, customer branding processes and guidelines, release and promotion materials, and audit compliance materials.Error message and error recovery specialist for scanner hardware products and services.Standards champion for all external documentation, design specifications, illustration templates, layouts, and file format support.
-
Technical WriterEquitrac Canada Ulc Apr 2003 - Jan 2005Plantation, Florida, UsMaintained documentation sets for multiple server/client products and hardware products including guides, training, technical white papers, hotfix and release notes, technical support, and service pack bulletins. -
Intermediate Technical WriterInscriber Technology (Division Of Harris) May 1999 - Apr 2003Scoped, developed, and maintained award-winning product documentation sets and support materials including release notes, training products, and guides.Created turnkey hardware solution assembly SOP materials.
-
Contract Technical WriterUniversity Of Waterloo Jun 1999 - Aug 1999Waterloo, Ontario, CaDeveloped course content for Distance and Continuing Education courses. -
Contract Technical WriterSeptimatech Group Inc. Feb 1999 - May 1999Waterloo, On, CaAuthored a getting started guide for quick-change container handling components and automation system for pharmaceutical, food, and beverage industries. -
Contract Technical WriterLakes Environmental Software Jan 1999 - Apr 1999Waterloo, Ontario, CaValidated and maintained existing product documentation, including guides and online help systems for risk assessment, air dispersion modeling, and environmental IT solutions. -
Contract Technical WriterNcr Corporation Jan 1998 - Dec 1998Atlanta, Georgia, UsDeveloped content for payment solutions, electronic check capture, and transaction processing hardware and software solutions.
💡 Carrie Warner Skills
💡 Carrie Warner Education Details
-
University Of WaterlooRhetoric And Professional Writing Co-Op
Frequently Asked Questions about 💡 Carrie Warner
What company does 💡 Carrie Warner work for?
💡 Carrie Warner works for Mattermost
What is 💡 Carrie Warner's role at the current company?
💡 Carrie Warner's current role is Senior Technical Writer at Mattermost.
What is 💡 Carrie Warner's email address?
💡 Carrie Warner's email address is cw****@****ptc.com
What is 💡 Carrie Warner's direct phone number?
💡 Carrie Warner's direct phone number is (855) 834*****
What schools did 💡 Carrie Warner attend?
💡 Carrie Warner attended University Of Waterloo.
What are some of 💡 Carrie Warner's interests?
💡 Carrie Warner has interest in Candid Portraits, Realistic, Critical, High Standards, Interested In Cause And Effect, Well Read, Enjoys Passing Knowledge Along, Well Informed, Practical, Conscientious.
What skills is 💡 Carrie Warner known for?
💡 Carrie Warner has skills like Adobe Acrobat, User Interface Design, Editing, Technical Writing, Online Help Development, Technical Documentation, Single Sourcing, Structured Authoring, Technical Editing, Information Architecture, User Documentation, Agile Methodologies.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial