Carrie Wehmeyer Email & Phone Number

New Braunfels, Texas, United States

• Perform advanced customer service activities and initiatives for a broad range of products, services, and problem resolution that occurs across multiple channels for our customers.
• Deliver CARES model to customers and service partners.
• Receive, investigate, and respond to customer inquiries regarding complex products, services, and issues via all channels through which customers are served.
• Resolve customer service inquiries and issues. Recommend appropriate solutions. Interact regularly with higher levels within the customer organization.
• Maintain high levels of customer satisfaction consistent with PNC's core values. Demonstrate commitment to quality through customer and service partner interactions. Serve as coach, mentor, and trainer to the customer.
• Document customer interactions and complete service requests to minimize customer effort or additional action.

New Braunfels, Texas, United States

• Maintained higher level knowledge of online banking and back-end systems within the specialized online banking center of the customer care center.
• Answered next-level concerns regarding online banking concerns and assistance needed by first-level consultants as well as various departments throughout the bank.
• Assessed and evaluated situations for customers and consultants to resolve issues punctually.
• Educated and advised of solutions within the technical aspects of the bank to improve the customer and consultant experience.

New Braunfels, Texas, United States

• Assessed and managed risks associated with business objectives and activities.
• Maintained knowledge of corporate values and practices, implementing strategies and techniques used for a positive experience at every touch point.
• Advised, educated, and engaged clients on a variety of technological tools, allowing them to explore solutions to achieve goals and financial well-being.