Carrie Wehmeyer Email & Phone Number

New Braunfels, Tx, Us

New Braunfels, Texas, United States

• Perform advanced customer service activities and initiatives for a broad range of products, services, and problem resolution that occurs across multiple channels for our customers.• Deliver CARES model to customers and service partners.• Receive, investigate, and respond to customer inquiries regarding complex products, services, and issues via all channels through which customers are served.• Resolve customer service inquiries and issues. Recommend appropriate solutions. Interact regularly with higher levels within the customer organization.• Maintain high levels of customer satisfaction consistent with PNC's core values. Demonstrate commitment to quality through customer and service partner interactions. Serve as coach, mentor, and trainer to the customer service team.• Document customer interactions and complete service requests to minimize customer effort or additional action.• Leverage core values and practices to create customized customer solutions.• Effectively manage risks associated with business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

New Braunfels, Texas, United States

• Maintained higher level knowledge of online banking and back-end systems within the specialized online banking center of the customer care center.• Answered next-level concerns regarding online banking concerns and assistance needed by first-level consultants as well as various departments throughout the bank.• Assessed and evaluated situations for customers and consultants to resolve issues punctually.• Educated and advised of solutions within the technical aspects of the bank to improve the customer and consultant experience.

New Braunfels, Texas, United States

• Assessed and managed risks associated with business objectives and activities.• Maintained knowledge of corporate values and practices, implementing strategies and techniques used for a positive experience at every touch point.• Advised, educated, and engaged clients on a variety of technological tools, allowing them to explore solutions to achieve goals and financial well-being.