Carrie Winn, Pmp, Itil 4, Hybrid Agile Email & Phone Number

Raleigh, North Carolina, United States

Provides quality internal and external customer service surrounding the Company valuesResponsible for creation, improvement, and maintenance of Product Processes, such as the product development process, product life cycle process, product end of sale/life/support (EOS, EOL, EOSL) processMaintaining product development templates, guidelines, how-to references and resourcesDrives towards operational excellence, monitoring the efficiency of new product launches, and measuring customer and business impact on new releasesStreamlining intelligence and automation of tasks / routine practicesSupporting onboarding of new product managersResearching and organizing information on product management best practiceAudits product development efforts in-flight for adherence to standardsFundamental understanding of product management, product development, release and life-cycle management processesServes with the highest degree of courtesy and professionalism.Works closely with and provide senior guidance to the Program Manager, Product OperationsAdept at queries, report writing and presenting findingsHandles requests for information and data.Streamline critical and routine tasks and processesMaintain templates, guides, references, resources, contact listsMaintain the product tools, such as productboard used for roadmapping, backlogging, and idea captureFocus on improving operational efficiency and readinessSolve operational challenges and then execute those solutionsWork with various departments as needed

• Lead the Enhanced Team, a group (8 direct reports) of Senior Technical Project Managers that handle all VIP, Professional Services and Highly Complex projects for Private Cloud, Colo, DRaaS, BaaS, PaaS, XDR and POC Solution Delivery• Monitor monthly and quarterly revenue identifying opportunities• Developed on-boarding and continuous product training program for project managers• Drive process evolution, documentation, and improvement• Stay in front on technical advances with product training and development• Enhanced Team renders approximately 60% of the implementations monthly reoccurring revenue• Lead Executive Client Implementations Calls• Resolve Issues within the project and any client escalations• Weekly progress reports for each team member/dashboard management• Chosen to help develop Implementations for new products• Work with ServiceNow integration

• Control large complex multiple channel projects contract to complete; 20+ projects• Onboard new projects with welcome letter, internal implementation call and customer kick off • Define, assign, schedule and manage projects tasks for engineering teams• Outline at-risk projects and drive resolution in escalation meetings • Lead WebEx; presentations, weekly internal and external communications updates• Procure equipment, activate billing to meet budgeted completion dates• Schedule service implementation, testing and drills for product assurance• Turnover documentation to customer and hand off completed project to Service Delivery• Integrate government agencies for DRaaS, Cloud and managed firewall • Complete complex solutions; IaaS, DRaaS, BaaS, Private, Public and Hybrid Cloud services• Partner with 23 team members to maintain and enhancing project progress/process

Raleigh-Durham, North Carolina Area

• Orchestrated technically complex projects from contract to installation complete; 100+ projects• Integrate customers to cloud-based servers; Nomadix, virtual smart zone, radius authentication, CALEA programming to implement a managed WiFi network• Taught process and procedures to existing team members• Led 2 teams of 8 project managers carrying over 300 projects• Executed large portfolio national accounts to include SMB business, Federal and State Government, Schools, Hotels & Resorts and various sized MDU properties • Created database workflow to track project through 120-day process• Generate and executed standardized training programo Reduced on-boarding from 16 to 10 weeks, capitalizing on new hires to work projects starting week 2• Trained 19 project managers• Foster a Knowledge Management Practice for shared use• Developed and deliver 1-week training ‘boot camp’ for 26 new project managers o Training materialso Product and services informationo Source for ongoing support

Bala Cynwnd, Pa

• Led team of 8 initiating customer communication and control project installation• Communicate project status with stakeholders • Streamline launch process and procedures transitioning customers to new service increasing sales and seamless launches • Establish systems portfolio applications and systems across organization• Defined and maintain project schedules • Coordinate support maintaining collateral and product updates • Plan, promote and attend property product launch events • Initiate property communications and fliers with Marketing team for finished product• Collaborated with IT team to onboard new customers to portal

Lake Worth, Florida

• Managed projects contract signed to final inspection. Projects ranged from 15k-500K• Coordinate scheduled, ordered equipment, permits and local municipality licenses• Completed panel schedules and As-Builds • Monitored project timeline with the GC and submitted Electrical Contractor timelines• Created the practice of weekly tool box talks to enforce safety habits• Worked with HOA’s and Condo Associations updating all electrical and contracts

Business/Commerce, General

Associate Of Paralegal Studies, Legal Assistant/Paralegal, Magna Cum Laude Graduate