Benjamin Carrillo Email & Phone Number

Sandy, Ut, Us

Assisting Financial Clients with programs and services.

Salt Lake City, Utah, Us

Managed book worth $480,000 and issued over $100,000 in new business in my first year assisting 50+ clients. Coached a new agent in sales best practices and book management. Applied organization skills when responding to phone and email inquiries. Educated clients in selecting coverage based on their needs and exercised knowledge of insurance policy coverage. Won agency challenge for contacting the most people. De-escalated upset clients about raised premiums.

Paris, Île-De-France, Fr

Regulated the top performing team of up to 22 agents in one on one and group settings in order to coach them on policies and procedures to ensure the security of the members. Achieved top stats out of all sites in the nation by guiding agents in ways they can improve and meeting surveys to be within company goals. Selected as a top performer out of 250+ employees and traveled to Shreveport, LA to create an FAQ in addition to mentoring and training 30+ licensed representatives on products, policies, procedures, and compliances.

Advised members as a telephone representative answering up 17 calls an hour to provide billing support and analysis. Mentored up to 12 trainees one on one to ensure they are confident in their position, product knowledge, and billing support to be production ready to serve the client.

Oversaw business operations of opening and closing, receiving packages, and working the register. Gained experience in commission-based sales and technical skills by testing and proficiency in the products. Trained one employee in customer service.