Jorge Carrillo Email & Phone Number

Santiago, Chile

• Responsible for the creation of a digital sales model for new customers and the development of new digital products. Reports to the Digital Transformation Manager and leads a team of 19 people, generating savings of.
• I developed the business case that allowed the approval of the budget for US$12 MM to implement the digital transformation project.
• I led a multidisciplinary team of UX/UI developers and designers that produced a cultural change within the company, obtaining a working environment measurement of 92% satisfaction.
• I trained in agile methodologies with the McKinsey consultancy and worked in the role of Product Owner.
• Implemented a new digital sales model that changed the customer acquisition cost from US$300 to US$100 and increased the total sales share from 1% to 25%.
• I managed the relationship with technology providers which resulted in an improvement in executive productivity from 19 to 54 sales per month.

Santiago, Chile

• Responsible for commercial control, definition of incentives, payment of compensation and financial control of the Pension business. Reports to the General Manager and leads a team of 9 people, managing a budget of.
• I created a new incentive system for the Sales Force, which meant a 15% decrease in acquisition costs.
• I developed a new control model for customer churn, which reduced it by 5%.

Santiago, Chile

• Responsible for the commercial control, definition of incentives, payment of compensation and for the development of commercial processes of the Vice Presidency of Wealth Management. Reports to the VP of Wealth.
• I developed a new incentive system for the customer attraction and maintenance channels, which integrated the Voluntary Pensions Savings, Insurance and Mutual Fund products, which meant managing more than Ch$1,000,000.

Amsterdam, The Netherlands

• Winner of a worldwide contest to work at ING's headquarters. Responsible for developing a platform and teams of best practices in Market Intelligence between the different countries where ING Bank is located. Reports.
• I coordinated the measurement of the level in Market Intelligence in the Netherlands, Belgium, Germany, Poland, India and China, which allowed me to define the goals for each one and develop the communities for the.

• Responsible of:
• Define business strategy for Pension Business
• Coordination and control of implementation of new regulations
• Improve the quality of interaction with Pension Superintendence through the collection and management of key indicators.
• Improve the quality of internal processes that impact regulations and/or business

• Responsible of:
• Define and implement DataWarehouse for all lines of business
• Implement and improve Health Insurance leak predictive model
• Generate campaign system for branches
• Coordinate campaigns in call center and branches
• Define and implement customer segmentation project

• Responsible of:
• Analyze customer leakage from the Health and Life Insurances lines
• Define customer retention strategy
• Train retention channels
• Define incentive systems for retention equipment
• Define and implement Key Business drivers for branch management

• Responsible of:
• Create an outbound campaign management model
• Implement software for the creation and operation of campaigns
• Define and implement customer identification strategies
• Define and implement loyalty program
• Definition and implementation of a CRM Pilot in Call Center

• Responsible of:
• Analyze subscription segment customer churn
• Design and implement customer retention plans
• Define and implement customer satisfaction model
• Analyze and define customer segmentation strategy
• Define and implement loyalty strategy for high value customers.

• Responsible of:
• Analyze and audit financial and accounting statements
• Analyze business processes
• Detect areas of operational risk

Executive Mba, Business Administration And Management, General

Ingeniería, Industrial Engineering

Chemical Engineering