Stacy E. Carrillo Email & Phone Number

Valencia, California

Coordinates all client service actives throughout operations function areas, receiving, billing, IT. Manages inbound and outbound shipments to retailers, consumers, and surrounding countries. Responsible for managing new client on-boarding, transition process, and program creation with operations.

Valencia, Ca

The Kelley Group has been delivering number-one rated speaking, top-ranked coaching, and world-class training to elite advisors and senior managers in the financial services industry.VISION: A better-than-ever financial services industry influenced in large part by The Kelley Group's paradigm-shifting focus on RESULTS and REVENUE, a positive shift designed to honor and support the financial services industry's leaders, professionals and their clients.MISSION: To deliver world-class training to the financial services industry through The Game technology, thereby helping financial advisors realize substantial increases in their production, expertise, communication skills, and experience profound improvement in the areas of their personal lives that matter most.• Responsible for client on-boarding process and answering all questions about program. • Service incoming calls and process sales invoices and refunds. • Manage call schedules and execution of program timelines, prepare minutes of meetings and recommend sales products to clients. • Manage day to day calendar for CEO/President. Coordinates Face to Face Meetings/Events for offsite training. • Supervise and Coordinate Team Members to achieve daily deadlines and goals by delegating specific tasks to team members.• Help train new hires by providing hands on training, and answer any questions regarding and customer service.• Solve customer and business problems.• Coordinate/Run daily webinars • Manages Weekly Travel Meetings • Implemented automation for our customer service department, alleviating email traffic and refunds • Submit weekly and monthly reports to the management department include statistics • Cold Calling and invite previous clients to join new training programs• Excellent customer service skills, with the ability to effectively interact with all levels of staff and customers with a high level of discretion and tact

Valencia, California

• Managed day-to-day operations • Maintaining and organizing files/records, planning and scheduling meetings. • Managing projects and conducting research.• Answering multiple phone lines.• Preparing office correspondence, reports and presentations. • Create listings in the SRAR and GAVAR websites • Create flyers for new listing • Conduct Webinars • Cold Calling

Associate Of Arts (A.A.), Human Resources Management And Services

Associate Of Arts (A.A.), Small Business Administration/Management