Lisa D. Carr, Mba Email & Phone Number

Portsmouth, Nh, Us

Exeter, New Hampshire, United States

Portland, Maine Metropolitan Area

Here, I ensured efficient operations and drove process improvements by directing a team of 30 healthcare staff members. I analyzed processes, detected gaps, and implemented solutions that boosted efficiency and productivity organization wide. I also coordinated preparation for DNV accreditation survey through monthly audits and achieved MGMA certification by constructing education platform; schedule webinar/internal SME topic dialog.Some of my key contributions are as follows:♦Increased lab volume by 37% and decreased pulmonary provider vacancy backlog by 40% by partnering with sleep lab to craft and implement strategy. ♦Planned, coordinated and launched first secondary stroke clinic; bridged acute and primary care, ensuring best practice implementation. ♦Expedited delayed podiatry onboarding by creating action plan and fortifying provider trust in leadership.♦Empowered front-desk staff to become first practice in integrated medical group to pass MSP audit in seven months.♦Steered endocrinology relocation project, tactfully guiding teams, managing resources, monitoring progress, and resolving issues to achieve results on time with minimal disruption to business.♦Triggered improvements to efficiency by leading system implementation project and developing medication refill protocols.

East Greenwich, Rhode Island

In this role, I led operations across urgent care, family health, and infectious disease, overseeing 12 providers and 32 support staff. I offered guidance and mentorship to the team and provided daily engagement and coaching to boost staff performance, solidify employee relationships, and improve productivity/morale. I also tracked monthly financial reporting including RVU performance, patient access, staff utilization, registration, and coding. Some of my key contributions are as follows:♦Championed Lean Six Sigma transformations by leading projects that eliminated 5% family health and OBGYN NPP billing errors in three months.♦Met constantly growing and evolving demands by creating staffing model and managing employee workflow to reduce wait times and increase throughput.

Machias, Maine

Formulating the strategic vision, I led a team of 15 providers and 39 staff members across three primary and six specialty practices. I enhanced operations and processes including patient outcomes through provider education, increasing reimbursements by $84K in one year. I also monitored Profit and Loss (P&L) statements to detect monthly cost variance trends. I increased patient throughput by 25% by creating a scribe position for one practice and decreased leakage from delivery area by 10% in one year by creating outmigration monitoring. Additionally, I created onsite telemedicine services boosting accessibility of specialty care to local residents and grew telemedicine usage by 35% in three months by facilitating referral management.

Utah, Germany, Washington Dc

Moved through a range of leadership positions with a focus on team leadership, healthcare and practice operations, as well as generating a wealth of operational improvements. I directed an access to care program delivered to 112 practice managers at 75 locations worldwide. I led vast improvements and cost savings in training and development and steered business operations for three primary care clinics and seven specialty clinics with more than 50K beneficiaries. I employed Lean outreach to increase continuity of care by 17% and increased patient and provider satisfaction scores. I also implemented an AED program across 84 Air Force organizations within 60 buildings, leading 27 staff members and handling $39.9M in supplies, equipment, and facilities. Additionally, I improved pharmacy workflow using Lean principles and decreased distribution processing time by more than 50% as well as transformed 27 administration programs and streamlined patient benefit options.

Texas, Hawaii, Alaska

Master Of Science (Ms), Business Organizational Management

Activities and Societies: Full Time Employment. Attended and completed degree at a satellite campus in Anchorage Alaska. Concentrations.

Certificate, Lean Six Sigma Black Belt

Lean Six Sigma Green Belt

Bachelor'S Of Science, Business Administration

Activities and Societies: Full Time Employment. Attended and completed degree at a satellite campus in Honolulu Hawaii.