Carlos Mauricio Rodríguez Hernández Email & Phone Number

Costa Rica

- Provide Incident, Service Management and Request for Change (RFC) resolution of DNS and Load Balancing related issues for MicroFocus, HP Enterprise, HP Inc and DXC- Manage and support DNS and DHCP configurations for the different clients based on Infoblox and BlueCat infrastructures- Implement and troubleshoot Load Balancing configurations for all clients on F5 GTM and LTM devices- Provide Subnet Management support to engineers based on site and network space requirements- Facilitate next level support engagement through training and/or process guidance to vertical and horizontal support environments

Costa Rica

- Provide Incident, Service Management and Request for Change (RFC) resolution of DNS and Load Balancing related issues- Facilitate next level support engagement through advise, training and/or process guidance to vertical and horizontal support environments

Costa Rica

- Provide Incident, Service Management and Request for Change (RFC) resolution of DNS and Load Balancing related issues- Facilitate next level support engagement through advise, training and/or process guidance to vertical and horizontal support environments- Create and standardize Load Balancing documentation for GSLB, LLB as well as Infoblox IPAM DNS solution overview- Create a SharePoint solution for DNS and Load Balancing team services promotion and engagement

Costa Rica

- Provide service catalog feedback for Service Design and Service Level Management implementation of LEAN strategy within HPE IT Organization- Recommend Processes and Policies in preparation for a more practical LEAN implementation environment, customer satisfaction orientation and quality assessment- Determine correct Service Transition methodology for the implemented model by analyzing capacity, incoming workload, and risk assesment.- Collect, Analyze, Classify and Present information related to implemented model looking for services and processes improvement- Standardize process and tecnical documentation for the User Access Management team- Create Master Task List for roles, responsibilities and skills identification and evaluation- Provide planning, restructuring, and support to management for aplication onboarding, process innovation and data managent and analysis presentation- Create a SharePoint solution for User Access Management team services promotion and engagement

- Identify people needs and knowledge gaps to enhance team skills and individual technical strengths- Load balance team skills- Provide the correct solutions to networking problems coming through device alerts- Understand networking basics- Work with routing protocols and network designs- Fulfill engineering requests for Subnet space- Work end-user requests for telephony accounts on Cisco Call Manager- Report to management workload behavior and areas for improvement- Analyze team and organization environment and develop growth strategies based on projections and work plans- Be a liaison between Costa Rica Local IT Level 2 Support Team, US Management, Next Level Support and Service Operations Management teams

Troubleshot HP Customers hardware issues over the phone on Itanium and PA-Risk chip technologies

Worked for several accounts:- Provided phone support for modem connection customers on RACSA (ISP)- Supplied PC Support over 1000 users in the Costa Rica Brewery- Advanced to be a backup for Telecommunications Engineer in the Brewery- Promoted to another account as a Security Analyst working on the SOC for BATCCA (British American Tobacco Caribbean Central America)

Bachelor Of Business Administration (Bba), Business Administration And Management, General, Bachelor

Transitioning From Individual Contributor To Management, Business Administration And Management, General

Microsoft Certified Solutions Expert, Computer And Information Sciences And Support Services, Certification

Microsoft Sharepoint Certification, Computer And Information Sciences And Support Services, Certification

Ccvp, Voice Over Ip Engineering

Ccnp, Networking Proffessional Engineer

Unix Fundamentals, Unix And Linux

Project Management Fundamentals, Administration

Windows And Unix Enterprise Server Administrator, Enterprise Server Engineer

Ccna, Networking Basic Engineer

Ccna, Networking Basic Engineer

Fiber Optic Basics, Fiber Optics

Wan And Lan Basics, Networking Basic Engineer

Unix And Linux Basics, Unix And Linux

English Bachelor, English

Pc Hardware Maintenance And Repairing, Pc Hardware Setup

Basic Computer Operator, Windows And Office Operator