• Spearheaded the successful migration and implementation of an innovative learning platform within the AWS Global Learning organization, leading cross-functional teams to prepare content, develop workflows, and ensure seamless onboarding for internal customers.• Honed program management and change management expertise by navigating the technical and human elements of large-scale organizational transformation, collaborating closely with the product team to provide feedback, prioritize features, and align platform development with evolving stakeholder needs.• Drove user adoption and retention through hands-on support, including creating training resources, hosting office hours, and designing engaging gamification strategies tailored to the needs of internal teams.• Expanded role to encompass the development of a comprehensive learning technology vision, responsible for evaluating platform capabilities, identifying synergies with other systems, and crafting a strategic roadmap to position the solution as a cornerstone of the organization's learning ecosystem.• Demonstrated a unique blend of technical acumen, program management expertise, and customer-centric thinking, bridging the gap between the product team and internal stakeholders to deliver tangible results and drive continuous improvement.• Solidified role as a strategic partner and trusted advisor, driving the ongoing adoption and evolution of this cutting-edge learning platform as it continues to scale and expand its reach within AWS.

Owned all end-to-end processes, policies, procedures, and strategies of Talent Acquisition, Learning & Development, Employee Relations, Internal Communications, Mergers & Acquisitions and Change Management.

In this role, I spearheaded comprehensive onboarding initiative for incoming team members, while fostering the expansion of new territories. In addition, I nurtured and empowered staff members to provide coaching on internal processes to enhance retention and promotion rates.Mentioned below are some of my highlighted key accomplishments: • Designed and executed "Leadership On-Boarding Program," to streamline onboarding operations for 500+ leaders across the organization. • Achieved promotion from Sales Development Trainer to Education Development Manager by demonstrating exceptional performance and consistency. • Coordinated with regional store managers spanning three states with 70+ locations to streamline training initiatives. • Supported procurement, construction, and initiation of 65+ retail locations across North Carolina, South Carolina, Florida, and Texas by managing diverse aspects, including facility setup, recruitment, marketing, training, and executing grand opening events.

Supported 11 area retail locations and management teams. Implemented policy and protocol to manage operations ensuring outstanding reviews and audits. Managed and analyzed required reporting and operational projects to make improvements in existing systems to satisfy business needs. Maintained positive working relationships with area managers, sales teams and store managers through strong communication and team building skills. Acted as liaison between corporate office and retail locations and coached employees through policy and procedure changes as well as any issues that may arise.

Mentored and trained new sales employees. Provided on-boarding programs and assisted with new training initiatives. Ensured execution of sales training programs and maintained regional average. Delivered on-going skills training for growing sales team. Coached employees and managers using positive attitude and excellent interpersonal skills to reach goals. Assisted with recruiting strategy and implementation. • Maintained average regional training score of 99%.• Attained 100% of new hire on-boarding goals.• Created and implemented on-boarding programs; assisted with updated training initiatives.

Oversaw hiring, staff development, and shift scheduling. Maintained inventory, promoted sales, and completed accounting operations by managing appropriate paperwork. Motivated employees to meet and exceed individual and team goals. • Achieved top ranking as Store Manager for overall goal attainment, exceeding goals within three months. • Maintained top location rating in the Southeast region for two consecutive months.• Increased monthly overall metrics by 60%.

Utilized client management and prospecting skills to achieve sales success. Acted as lead trainer for newly on-boarded account executives. Oversaw daily performance and communications as second in command for the territory. • Led the organization in sales by reaching 200% for six months.• Increased location sales by 500%.• Upheld status as “Top Account Executive” for three months.• Conducted a variety of trainings at multiple stores, leading a minimum of two per month; performed ride-along evaluations.

Managed sales team and daily operations of retail store. Created and maintained inventory management program. Managed weekly reporting on sales, financial and inventory. Recruited, trained and managed new employees; continuously supported staff in reaching goals. Maintained relationships with business to business clients. Supported new territory development for seven location.• Implemented Inventory Management Process utilized by other stores in the organization.

While serving as Retail Store Manager, I oversaw hiring processes, nurtured the growth of my team members, and optimized shift schedules to foster their development. Through orchestrating inventory management, I propelled sales by implementing strategic promotions. Furthermore, I executed accounting tasks to ensure operations through paperwork administration. By cultivating a culture of motivation, I empowered employees to understand and achieve their individual as well as collective objectives.