Hospitals and Health Care, Financial Services, Manufacturing, Education

*Develop, implement, and maintain critical contractual agreements to support Pfizer Business Unit sales and portfolio strategies, while ensuring compliance with all laws, regulations, and pricing guidelines (SOX, good documentation practices, contract governance, etc.).*Project management, building and fostering relationships across large cross-functional teams for business process and technology improvements.*Execute contract strategies and manage contract lifecycle for Integrated Delivery Network (IDN) Accounts (major hospital networks).*Analyze contract performance.*Present customer performance results to management.

Operations professional with demonstrated experience providing business analysis, sales, and customer service support in the pharmaceutical, financial, and manufacturing industries. Expertise in contract management, customer service, and training and development. Adept building and fostering key stakeholder relationships in regulated industries and fast-paced environments. Holds a Bachelor of Science in Business Administration.PFIZER INC. Lake Forest, IL 1/2016 – PresentStrategic Wholesaler Account Support – Cardinal Health (4/17 to present)• Manage support for major pharmaceutical wholesaler account.• Advocate customer’s issues across multiple business functions and levels of management –marketing, inventory deployment, global supply management, warehouse operations, credit, SAP processing, etc.Sr. Customer Service Representative, Supply Continuity Team (1/16 – 4/17)• Troubleshoot and resolve problems for customers due to industry-wide product shortages and product allocation issues for high-volume call center in regulated pharmaceutical industry.OTHER RIGHT, INC., Wadsworth, IL 2002 – 9/2014Corporate Training and Development Consultant • HR and Administration Lead of stealth-mode start-up ---financial services and commercial lending entrepreneurial venture. - 6/2006-9/2014EXECUTRAIN, Chicago, IL. Account Executive (18 months) 100% new business development outside sales for technical training programs. Converted accounts from lower-priced competitors.CDW COMPUTER CENTERS, INC., Vernon Hills, IL. Director Sales Recruiting and Training (2 years) • Recruited and trained inside sales representatives. • Doubled sales force, revenue and net profit in first year, and again the next year, prior to IPO.DALE CARNEGIE TRAINING, Downers Grove, IL. Account Executive (7 years). Inside/Outside straight commissioned sales. EDUCATIONBS Business Administration, minor Economics, Illinois State University, Normal, IL