Carron Case Email & Phone Number

Dania, Florida, United States

☁️ Lead the development and maintenance of a comprehensive support content library, ensuring clarity and accessibility for associates performing complex processes.☁️ Collaborate with technical, product, and business teams to oversee content creation, gathering critical information and translating it into actionable, easy-to-use resources.☁️ Guide content strategy improvements using data analysis, user research, and benchmarking, identifying high-impact opportunities to enhance usability and accessibility.☁️ Partner with the business intelligence team to create actionable reports on content performance, driving data-informed decisions for continuous improvement.☁️ Manage and prioritize content updates, ensuring all materials remain accurate, consistent, and aligned with corporate standards and associate feedback.☁️ Oversee the development of multimedia training content, including scripting narration and storyboarding for eLearning modules and videos to support associate training initiatives.☁️ Implement and enforce style guides and governance frameworks for structured content creation, ensuring alignment with multiple audience types and branding requirements.☁️ Drive cross-departmental content improvement projects, standardizing best practices across technical writing, structured authoring, and content accessibility.

Dania, Florida, United States

☁️ Developed comprehensive SOPs, training guides, and process documentation to improve compliance operations and streamline workflows.☁️ Collaborated with developers and cross-functional teams to gather and document technical requirements, ensuring clarity and alignment with business goals.☁️ Created and maintained technical documentation, including user manuals, installation guides, and release notes, adhering to industry standards.☁️ Designed metadata-driven content hierarchies to enhance document navigation and usability for diverse audiences.☁️ Managed the Jira backlog and authored user stories to guide development teams, ensuring seamless project execution.☁️ Partnered with marketing to produce product benefit-focused materials, driving adoption and customer engagement.☁️ Developed training content for an AI chatbot, crafting clear and engaging prompts to improve the customer experience.

United States

☁️ Assisted the teacher in preparing and delivering lessons on AWS cloud computing☁️ Helped students understand AWS cloud concepts such as computing, storage, databases, and networking☁️ Lead hands-on activities and lab exercises to reinforce AWS cloud learning☁️ Provided support to students with technical difficulties during class time☁️ Assisted student progress and provide feedback on areas for improvement☁️ Collaborated with the teacher to develop materials and resources to enhance the AWS cloud curriculum☁️ Attended regular meetings with the teacher to discuss student performance and course planning.

United States

☁️ Integrated and troubleshoots AWS software and contact corresponding team when bugs are identified☁️ Utilized deep technical knowledge to drive the delivery of scalable & secure network resources☁️ Setup, configured, and debugged network configurations for Ubuntu servers and workstations☁️ Developed strategy for cloud/virtualization migration and implementation best practices☁️ Involved in building security model, VPC, Elastic IP for databases on cloud platforms☁️ Mapped security controls and compliance requirements for cloud environments

☁️ Good understanding of healthcare organizations, ancillary systems, and health system operations☁️ Analyze and document user requirements, procedures, and problems to automate or improve existing systems. Review system capabilities, workflow, and scheduling limitations.☁️ Document workflows, configure and/or build activities, change management adherence, end user notifications, training information and status reporting in the appropriate system.☁️ Develop, document and revise system design procedures, test procedures, and quality standards.☁️ Expand or modify system to serve new purposes or improve workflows.☁️ Review and analyze the system and performance indicators to locate problems, and correct errors. Escalate problems and issues to appropriate staff to ensure timely resolution.

☁️ Developed and provides regular statistical reports as requested based on user requirements☁️ Ensured data accuracy through the creation and implementation of data integrity queries☁️ Predicted and analyze the financial impact of health plan initiatives for organizational needs☁️ Developed frameworks to address data, analytics, and strategy development needs☁️ Compiled and prepare reports and documents pertaining to personnel activities☁️ Mapped existing and target state architecture, data events and data flows☁️ Data entry and resolving questions from peer organizations

☁️ Created content and graphics on four manufacturer OEM websites and numerous third party websites☁️ Generated sales leads through digital marketing platforms resulted in a 22% increase in revenue☁️ Published nearly 20 articles in newspaper, to date, as well as corresponding social media posts☁️ Planned coverage, edited writing by reporters and managed web, Twitter and Facebook pages☁️ Utilized A/B testing and multivariate analysis to improve conversion rate of website visitors

☁️ Tracked and analyzed analytics and audience reach for station and implemented best practices in SEO☁️ Led newsroom in managing content and production on digital platforms, social media & mobile apps ☁️ Guided staff on a Twitter content sharing schedule that resulted in a 50% increase in follower count☁️ Work with community members and leaders to build relationships and ensure inclusive coverage☁️ Created acquisition, social media and nurture strategies integrated with marketing automation

☁️ Conducted successful sales presentations that were instrumental in increasing company sales by 25%☁️ Performed administrative functions, at times, including tracking, ordering, and ensuring store security☁️ Oversaw success of product launches, merchandising, and staff adherence to proper sales processes☁️ Drove sales by overseeing the guest service and merchandizing of two to three departments daily☁️ Preformed opening and closing procedures effectively according to store policies and procedures

Bachelor'S Degree

Education record