Denise Carr Email & Phone Number

Grayslake, Illinois

•Assist students, teachers and staff with proper use of Chromebooks.•Troubleshooting, diagnosing and repairing of Acer Chromebooks.•Ordering of replacement parts for Chromebooks using Acer portal.•Assist the technology department with unpacking, processing and inventory of district technology equipment.•Tracking of student, loaner and other devices in order to keep inventory current.

Greater Chicago Area

*Thoroughly enjoying meeting new people, assisting patrons with inquiries, verifying suite tickets and discussing baseball and the history of Wrigley Field with fellow associates and patrons.*Troubleshooting issues in suites to ensure that guests will be treated to the best experience a fan can have at Wrigley Field.

Gurnee, Il

•Monitors a wide variety of activities on behalf of Director of Educational Technology.•Maintain and ensure proper routing of technology trouble tickets to comply with the established district response time. Where appropriate, provide first-level troubleshooting and tech support to district users of technology.•Assists student technicians to troubleshoot, diagnose and repair Dell Chromebooks.•Assist the Director of Ed Tech and department with budget requisitions, ordering, unpacking, processing and inventory of district technology equipment. Distribute hardware, software, and materials to the appropriate parties within the district established time frame.•Prepares, maintains, and processes reports, data, documents and files for the purpose of providing up-to-date information in accordance with established administrative guidelines and legal requirements.•Coordinates assigned projects and/or activities (e.g. e-Rate, proper distribution of materials to a variety of departments, arrangements for meetings, etc.) for the purpose of achieving district strategic plan goals and timelines.•Responds to inquiries from internal and external parties (e.g. staff, parents, students, other schools, maintenance, outside vendors, general public, etc.) for the purpose of providing information, facilitating communication among parties and/or providing direction. Receives a variety of items (e.g. mail, special delivery packages, supplies, etc.) for the purpose of distributing materials to the appropriate parties.•Assist the Director of Ed Tech and the Activity Director with project planning and execution of yearly student overnight event focusing on collaboration and problem solving.•Participates in required district provided technology training that will result in technology certifications.

Gurnee, Illinois

*Support of students and staff using Dell Chromebooks and iPads (special ed).*Maintenance of printers located in library.*Provide assistance to teachers using technology resources.*Handle all asset requests for textbooks, Chromebooks, assistive technology and classroom technology at the Almond and Transitions campus.*Provide assistance to students in the use of computers and information resources for learning.*Provides clerical assistance to the Director of Educational Technology and the Assistant Director of Educational Technology.*Assists in the distribution and set up of equipment in the building.*Supports the goals of fostering the use of technology and information resources for educational purposes.*Assists in inventorying and cataloging of equipment, materials, software, and textbooks.*Participates in in-service opportunities provided by department and district.

Libertyville, Illinois

•Support of students and staff using Chromebooks (middle school) and iPads (PreK-5).•Troubleshooting the management/maintenance of technology equipment and systems including, but not limited to computers, e-mail, audio/video equipment, document cameras, handheld devices and other classroom technologies.•Replaces damaged screens in Acer C720 Chromebooks.•Provides training and support to staff, as necessary, on the use of technical equipment, standard software, web applications and school web page.•Maintains and supports students and staff with database profiles for all web-based applications including Google Apps for Education.•Installs or updates software on computers, handheld devices, and other devices as determined by the Technology Director.•Assists with the maintenance and troubleshooting of technology infrastructure including, but not limited to: network, switches, server hardware, and access points.•Troubleshoots software problems and ensures that software and hardware work appropriately for all supported systems. This includes, but is not limited to: educational software, student and staff system software, and other web-based applications on computers, handheld devices and other hardware.•Supports student technology labs, physical and mobile. This includes assisting students and teachers in technical use of Chromebooks (Acer C720’s and Samsung 303c's) and iPads.•Coordinates with the Technology Department on tracking building technology inventory and maintaining replacement inventory.•Maintain and update school website; provide training to staff on setting up and maintaining teacher webpage.•Attends in-services, workshops, and training programs as requested by the Technology Director, Assistant Principal and Principal.

Libertyville, Illinois

•Accountable for managing approx. 75 PCs, multiple scanners, document cameras, laptops, projectors and printers in lab, library and classrooms including loading of new software and systems on existing equipment, testing to ensure the elimination of bugs or viruses, and performing troubleshooting activities prior to the implementation of new systems.•Assisting with use and maintenance of 30 iPads on mobile charging cart.•Problem solving and repairing software, hardware, and networking issues that arise via internet research and/or guidance from Technology Coordinator.•Printing reports for teachers to track students’ progress.•Set up of audio/visual equipment for presentations and in classrooms including projectors, document cameras and laptops.•Maintain library inventory computer system (via Alexandria – over 10,000 items and approximately 500 patrons) including classifying and bar coding of new materials, and also keep books and other circulation materials organized.•Assessment of students’ progress and skill levels including special needs children while being sensible to a diverse student population; handling results with confidentiality.•Assisting teachers with various hardware problems and software programs while respecting their level of technological knowledge.•Guidance of students that are learning Microsoft Office 2010 (Word, Excel, PowerPoint, Access, Outlook).•Teaching students to use the internet and various software programs along with an excellent ability to initiate a fun, creative atmosphere in an educational setting.•Proofreading of student work along with suggestions for maintaining quality of projects.•Substitute teaching in Media Center when needed.•Member of team responsible for organization of school book fair comprising of building participation through publicity, set up, decorations, monitoring of volunteers, maintaining inventory, fulfilling orders, tear down.

•Assist Dealer Relations Managers with compiling of annual dealer reviews to submit to corporate office resulting in dealer maintaining credit line for floor plan.•Assist Wholesale Manager during dealership inventory which included tracking of vehicle trades between dealers and generation of monies to balance audit reports.•Verification of loan and lease contracts as well as supporting documentation, appropriate annual percentage rates and lease rates per program parameters, and authentication of calculations.•Verification of insurance coverage on appropriate vehicle.•Data entry of contract information into software program to generate billing statements.•Data entry of lease, retail and wholesale payments. Balance daily accounts and prepare daily deposit.

Responsible for assisting Catering Managers in the planning and execution of various functions at the hotel; including typing of all menus, notifications to various departments involved, and personal presence (if needed) to ensure smooth completion.

Education record

Diploma

Activities and Societies: Volleyball