Carson Adams Email & Phone Number

Chicago, Il, Us

175 W. Jackson Blvd., Chicago Il 60604

Business Analyst on a database/financial reporting team. Responsible for ensuring accurate reporting of Insurance benefit performance across several lines and product types. Serve as the primary liaison between the business and IT on high visibility implementations. • Coordinate enhancements with Development staff, and review system validations and business rules for relevancy. • Serve as the lead in several concurrent implementations. Solely responsible for requirements gathering, project scope definition, creation of project plan and strategy, and post-project review and maintenance. • Develop ad-hoc queries and reports to support decision-making of operational units (Finance, Underwriting, Marketing).• Responsible for tracking defects and leading the Change Management process from analysis to resolution.

175 W. Jackson Blvd., Chicago Il 60604

Managed business processes within a claims administration center; department tasked with providing Specialty Insurance benefits to major credit card issuers. Worked closely with development staff to automate manual processes and guarantee minimal IT effort on future installations. Also played central role in ensuring information systems adhere to both Internal Audit and Payment Card Industry standards.Core duties included:• Reporting and Analytics• New product implementation• Application support/defect tracking and resolution• Operations research and Pricing• Billing and payment processing• Project stakeholder and User Acceptance Testing