Carson C De Baca Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

Boston, Massachusetts, United States

Boston, Massachusetts, United States

• Oversee operations and security of 70,000 sq. ft. facility housing five major event venues and 14 meeting rooms, as well as student service and student organization offices
• Maintain schedule of over 50 daily events and control access within areas
• Compile facilities concerns, building occupancy, and room usage data in hourly rounds forms to support administrative initiatives
• Provide ad hoc support for team of over 30 additional CSC employees in student game room and information desk by triaging community concerns regarding client events, student lockers, and more

Boston, Massachusetts, United States

• Supported Enel’s Demand Response (DR) portfolio of over 4,000 C&I customers to deliver effective, flexible energy solutions during emergency events
• Directed routine customer enrollment in programs with over 50 MWs of committed demand reduction, ensuring consistent grid commitments
• Integrated AI/machine learning software (SWEET) to improve data transformation and calculation for emergency event settlement, contributing to >$2M revenue influx
• Accelerated data processing pipeline from initial reception to final settlement via SOQL and R scripts
• Headed research into available public energy subsidies across 5 states by providing 3 concrete sales paths for business development team

Boston, Massachusetts, United States

• Managed staff of 14 student employees in high contact public-facing customer service positions
• Oversaw routine and weekly punctual endorsement of over 15 timesheets as well as payroll verification for a professional staff of 14 employees with projected annual expenses over $125K
• Implemented automated archiving and improved report creation and readability in spreadsheets with third party extensions and internal functions resulting in organizational improvement for several hundred lines of raw.
• Created and managed ad hoc reservations for tabling and event space at 4 locations in a university student center using event management software to enable positive experiences for 500+ student organizations
• Oversaw onboarding process from recruitment to training for 4 new staff members
• Collaborated with university departments in advance of sizeable university events targeted at thousands of students to provide development opportunities for staff related to area knowledge, training, and preparedness

Minneapolis, Minnesota, United States

• Facilitated orderly delivery to customers within a large metropolitan region
• Corresponded effectively with 20-30 customers and retailers per day using concise and informative language
• Developed customer service skills such as patience and tenacity through interaction

San Juan Capistrano, California, United States

• Engaged with local chapter of Breakthrough Collaborative to ensure educational equity for under privileged students, coordinating 4-5 student tutors for bi-weekly sessions with high school students
• Improved session dynamics and organization through simultaneous engagement with staff and students
• Cultivated sincere relationships among tutors and students, facilitating deeper engagement through mutual understanding of scholastic material
• Assisted consistent small group with academic and higher education attainment, assembling wide ranging factual knowledge and communication skills during tutoring
• Developed meaningful dynamics among 8 students in educational and personal context
• Demonstrated awareness and initiative in approaching difficult subjects with others’ best interests in mind by maintaining responsiveness and active listening

Bachelor Of Arts - Ba, International Affairs And Economics

Activities and Societies: Northeastern Economics Society (NUES)

Social Sciences, Exchange Semester

High School Diploma