Customer Solution Manager
Current• Responsible for promoting new products, providing network planning recommendations, network capacity expansion proposals, network performance improvement suggestions, and dimensioning for 2/3/4/5G radio networks for telecom operator clients (China Mobile Guangdong branch and Guangxi branch).• Radio Network Base Station Product PromotionBased on a thorough understanding of the needs of telecommunication operators such as China Mobile, promote hardware and software functionalities and… Show more • Responsible for promoting new products, providing network planning recommendations, network capacity expansion proposals, network performance improvement suggestions, and dimensioning for 2/3/4/5G radio networks for telecom operator clients (China Mobile Guangdong branch and Guangxi branch).• Radio Network Base Station Product PromotionBased on a thorough understanding of the needs of telecommunication operators such as China Mobile, promote hardware and software functionalities and solutions for cellular networks, utilizing the unique features of Ericsson products. Since 2009, participated in pre-sales promotion and implementation of radio network products for 2G procurement phases 7-12, 4G procurement phases 1-7, and 5G procurement phases 1-4. Managed over 950,000 carriers across Guangdong province for 2G, nearly 60,000 carrier in Guangzhou for 4G, and over 20,000 carriers in Guangzhou and approximately 10,000 carriers in Guangxi Mobile for 5G.In daily work, establish strong communication with customers, understand their 5G network deployment strategies, and provide product solutions to support China Mobile's network evolution from NSA to SA. Also supported China Mobile's toB business by delivering 5G private network solutions to commercial clients such as Yuxin Factory, Huangpu Transport Group, Beihai Port, and Nanning Traffic Police, in collaboration with Ericsson Private Network products.Through frequent technical workshop with customers, instilled the company's product philosophy and provided product solutions for China Mobile's network concerns, such as deeply power-saving for 5G AAS/BBU, high drop call resolution for VoNR, and green base station construction. Also assisted sales in identifying and expanding opportunities for the company's software and hardware sales.Effective teamwork and strong solution support enabled Ericsson to achieve a market share of 30% in Guangzhou Mobile, far exceeding the national average of 11%. Show less