Carson Clapperton Email & Phone Number

United States

Provided multi-channel customer support via email, SMS, and live chat, resolving inquiries and addressing customer concerns efficiently.Managed and updated customer subscriptions using a proprietary system, ensuring accuracy and timely adjustments.Processed payments, refunds, and transactions in Stripe and Braintree, maintaining accurate records of customer purchases and refunds.Tracked and monitored customer orders through Shopify, providing real-time shipping updates and coordinating replacements for shipping errors.Calculated and issued refunds for cancelled prepaid orders and managed internal employee gifting funds, ensuring proper documentation and timely order placements.Exceeded weekly metrics the last six months of employment.

Nampa, Id

Assisted patrons at the front desk with account setup, fine payments, and locating holds or requested items, providing excellent customer service. Shelved patron holds and library materials with precision, organizing them alphabetically, numerically, and chronologically for easy retrieval.Managed the outside holds window, handling phone inquiries and efficiently coordinating express pickup for patrons. Organized book and media carts according to floor, genre, and call number, ensuring materials were properly sorted and accessible for patrons and staff.

Education record

High School Diploma