• Implemented backend solutions for VOIP phone systems using Viirtue, enhancing system performance and user experience.• Set up and configured VOIP phone systems for optimal performance and reliability.• Collaborated with cross-functional teams to troubleshoot and resolve technical issues such as analyzing SIP Flows to uncover and fix network problems. Also included on-site IT support and setting up hardware.

• Acted as a central point for communication, providing essential administrative support for plays, festivals, concerts, gallery exhibitions, etc.

• Worked with a team to execute service tasks (bagging groceries, cleaning store, take-out service, Instacart orders)• Developed robust interpersonal skills, the capacity to handle multiple tasks concurrently, and a keen attention to detail, all aimed at guaranteeing a seamless customer experience